Customer Service Representative

About us…

Working with us is more than just a job. It’s work you can feel proud of!

We’re looking for passionate, caring & experienced people to join our Digital Care team in our Newcastle office! We are offering a fantastic opportunity to work on behalf of a leading provider of mobile and broadband services.

• Excellent salary of £23,878 with bonus earning opportunities!
• Role is site based - The Rocket, Stephenson Quarter, Newcastle upon Tyne NE1 3SA
• Rotational Shift pattern. You will work 40 hrs. per week between the hours of 8am-8pm (Mon-Sun)

As a Customer Service Advisor, no day is the same. You’ll have the opportunity to diversify your experience in the industry by dealing with a range of issues and queries from our customers. You will be responding to customer letters, emails & inbound calls dealing with queries such as bill queries, account changes, general support & complaints.

You’ll dive into engaging, diverse conversations with customers to understand their goals, challenges, and needs and positively guide them through service excellence.

What’s in it for you

• In this role, we offer benefits that help you support your unique lifestyle:
• An hourly rate of £11.48 (£23,878.40 per year)
• Fortnightly Pay
• 40 Hour, permanent contract with 28 days paid holiday per year.
• Mobile phone plan discounts for you plus FIVE people of your choice.
• Fantastic discount at PUREGYM.
• Amazing regular incentive prizes for top performers.
• Benefits and discounts with suppliers.
• Refer a Friend incentive earning up to £500 per successful referral PLUS additional incentives monthly!
• Free healthcare cover for you and your dependents with pension (after one year)

Concentrix is a great match if you:

• Have excellent communication skills both written & verbal.
• Can commit to 100% training attendance to ensure you are fully prepared for your role.
• Embrace technology and have proficient computer literacy skills.
• Can speedily navigate multiple systems effectively.
• Have excellent interpersonal and communication skills.

If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.

What are you waiting for?

We are…One Team. One Company. One Concentrix

Concentrix is an Equal Opportunity Employer, and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.