Head of Recruitment, Training and Development - Full Time - £40 -£50K

Job Title: Head of Recruitment, Training and Development

Location: Stretch LAB

Salary: £40,000 BASIC PER ANNUM + BONUS

Hours: Full-time, 40 hours per week

Job Description

We are seeking an experienced and motivated Head Stretchologist (Stretch Therapist) to lead and develop our team of Therapists. The ideal candidate will be responsible for delivering exceptional stretching sessions, managing the performance and development of the Stretchologists, and ensuring the highest standards of customer service are maintained. This is an exciting opportunity to shape the future of our Stretchology services and drive the success of our team.

Recruitment

Key Responsibilities:

• Ensure sufficient and relevant job postings are available to attract top talent.
• Contact and engage with potential candidates to join the Stretchologist team.
• Lead the interview process, demonstrating effective interviewing techniques and selecting the best candidates.

Training

• Train new candidates to meet Level 1 Stretchology standards.
• Advance the skills of existing Stretchologists by training them on Level 2 techniques.
• Ensure all candidates and current Stretchologists meet the required standards set by management.

Assessments

• Regularly assess the performance of all Stretchologists to ensure they meet company standards.
• Focus assessments on customer service quality, stretching standards, and client retention.
• Use assessment findings to create Continuing Professional Development (CPD) plans for each Stretchologist.
• Conduct multiple assessments simultaneously where possible to maximise efficiency.
• Collaborate with management to utilise mystery shoppers for unbiased assessments.

Ongoing Training

• Develop a robust, ongoing training program for the Stretchologist team.
• Deliver training sessions on a monthly or bi-monthly basis, depending on the schedule and needs.

Stretching Sessions

• Provide high-quality stretching sessions to clients.
• Ensure the best possible service is delivered consistently to all clients.
• Maintain excellent Key Performance Indicators (KPIs), including retention rates and booking percentages.

Requirements

Qualifications and Skills:

• Proven relevant experience in a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to assess performance and provide constructive feedback.
• Passion for providing exceptional customer service.
• Experience in recruitment and training processes.

What We Offer

• Competitive salary of £40,000 per year
• In addition to your base salary, you will be eligible for a generous commission structure designed to reward successful recruitment, retention, and long-term team growth.
• Full-time, 40-hour workweek.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.

If you are a dedicated professional with a passion for bodywork and team leadership, we invite you to apply for this exciting role. Help us deliver outstanding service and shape the future of our Stretchology team!