Customer Success Specialist (Graduate)

Customer Success Specialist at Venn Apps

Are you ready to shape the future of e-commerce? Join Venn Apps and help build the next generation of mobile shopping experiences!

Join a rapidly scaling e-commerce mobile app startup

Help bring renowned brands like Represent Clothing, Motel Rocks, Never Fully Dressed, and TOTEME to life through cutting-edge technology

Work with international retailers across the UK, Europe, Australia, the Middle East, and the USA

Receive direct training from company co-founders and a team of industry insiders

About Venn Apps

At Venn Apps, we build incredible e-commerce mobile apps for Shopify merchants. Our platform brings brands to life, ensuring businesses provide the best shopping experiences to their mobile customers. With over three decades of collective experience, we've created B2C apps that have scaled to millions of users.

The Role

As a Customer Success Specialist, you will support our clients in setting up and managing their mobile apps, ensuring a seamless onboarding experience and ongoing satisfaction. You will be their primary point of contact, helping optimise the app's performance and ensuring their needs are met with efficiency and professionalism. The role is a unique and exciting opportunity to be at the forefront of a new department where your contributions will have a significant impact from day one. If you're eager to develop your career in Customer Success/Account management, this is the perfect role for you.

What We’re Looking For:

• Strong communication and customer relation skills
• A customer-centric mindset. You’ll act as an advocate for the client, addressing any concerns or issues promptly, and coordinating with internal teams to find solutions
• Ability to interpret performance metrics and data relevant to the client's goals
• Organisational skills to handle multiple priorities
• 1-2 years of work experience in a customer-facing role, preferably in a tech environment

Key Responsibilities:

• Learn the Venn Apps platform in-depth to provide excellent support
• Manage support requests end-to-end via Intercom, Slack, and email
• Run virtual meetings with clients and educate them on our platform
• Expand the resources available to clients by creating best-practice materials
• Maintain excellent CRM hygiene to proactively identify at-risk customers and opportunities for expansion

Why Join Us?

• Work with cutting-edge mobile app technology
• High levels of responsibility and ownership
• Collaborate cross-functionally with talented teams
• Learn and develop technical proficiency
• Opportunity to grow along with our rapidly scaling startup

️ Benefits

• Competitive salary at going market rates £25,000-30,000 per annum dependant on experience
• 33 days paid holiday
• We are an early-stage startup so your work will have a huge impact
• Flexible working arrangements
• We provide all employees with the best tools they need to excel at their job
• Office in the heart of Mayfair, London
• Regular company socials and events (we even have a fully stocked fridge for our weekly all-hands meetings where we celebrate the weeks’ wins)
• We are an equal opportunity employer and value diversity
• Direct training from the co-founders of the business
• You will be joining a vibrant, fun, and rapidly growing team of passionate and talented individuals.

Interview process

• Initial virtual interview
• On-Site Interview
• Interview with Account Manager
• Conversation with a member of the cross-functional team
• Interview with founders