Full Stack Engineer

Role: Graduate OR junior Full-stack software developer

Location: Tadworth, Surrey

Onsite role

** This role is exclusive to People Source **

We are seeking a Graduate OR junior Full-stack software developer skilled and motivated to join our dynamic engineering team to provide second- and third-line technical support to our customers (major water utilities) using our leading-edge solution telemetry system software `Canvas.’ This software is run as SaaS offerings hosted on cloud environments.

This is a customer focused role requiring a strong technical background, customer-facing communication skills, and a proactive approach to problem-solving, ensuring customer satisfaction by resolving complex technical issues and working closely with the development team to investigating and resolving technical issues to enhance product reliability and performance.

This position offers an opportunity to contribute to the improvement and development of our software platforms to improve the sustainability of the planet, making it an exciting opportunity for those passionate about technology and the environment.

Daily Duties:

Provide 2nd/3rd line technical support for the telemetry SaaS solution troubleshooting software issues.

Investigate and resolve technical issues through analysis of product logs, configuration files providing timely resolution and guidance.

Ability to prioritise requests and tickets and follow through to completion

Develop and maintain in-depth knowledge of the company’s cloud service products

Create clear, easy to follow knowledgebase articles for internal use and customers

Provide appropriate feedback to business regarding service and issues

Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs

Key skills:

Degree in Engineering or equivalent

Customer-facing skillset managing internal & external stakeholders

Experience of using SaaS solutions in cloud environments e.g., AWS/Azure or equivalent

Software development skills e.g. C/C++, Java, Python

Help desk ticketing systems i.e., Jira

Technical capability with analytical and problem-solving skills

Desirable Skills:

Experience of IT infrastructure monitoring tools e.g., Nagios, AWS CloudWatch

Knowledge/experience using Linux or equivalent command line interfaces

REST API configuration

Database experience e.g., SQL

Networking and server infrastructure knowledge

Technical background in telemetry or equivalent i.e., Telco, IT Networks

How to apply?

Please email a CV to danielle.chapman@experis.co.uk