Hearing Aid Dispenser

It really is an exciting time at Regain Hearing.

We really are re-invigorating our brand, with a new Logo, Mission statement and values, the people elements that compliment our investment in a new Equipment, a brand new Website (Coming in October) a new CRM system that puts us at the forefront of the industry and new standout locations, all really are things to get excited about.

We are SERIOUS about audiology and provide our dispensers with all the latest tech – REMs, Tympanometry, Sound Studio, Specialist Tinnitus programming and even ULTRA High Frequency testing.

Our Values

Respect

Expert

Genuine

Achieve

Innovate

Now!

Our Mission Statement

At Regain Hearing, our mission is to enhance lives through expert hearing solutions. With a focus on Trust, Care and Expertise, we empower individuals to gain clarity in sound and reconnect with their surroundings.

We pride ourselves on being thorough, innovative and forward thinking, dedicating time to understand our patient’s needs.

Committed to genuine care and advanced technology, we strive to redefine the hearing experience.

Live life to the fullest, Regain Hearing!

Job description

Hearing Aid Dispenser (inc Wax removal and Tinnitus services)

Location: Essex Area

Hours: 40 per week over 5 days (optional Saturdays with a day off in lieu)

Starting salary: £40kpa Plus car allowance or company card & UNCAPPED EARNINGS COMISSION

Are you looking for work that gives you true job satisfaction and a sense of purpose?

Are you looking to join a business that is growing, where your ideas and input are encouraged to improve the customer experience and our operations in a company where you can really make a difference?

Are you passionate about Audiology, enjoy implementing best practice procedures and thrive on exceeding customer expectations in all that you do?

If yes, then this could be the job for you, where every day you are making a positive difference and changing people's lives for the better through giving them the gift of hearing. We often take our hearing for granted but without this vital sense, life can become very isolated. Our team works together to "Regain " people's hearing and enable them to fully participate and enjoy life to the full again without the embarrassment of mishearing.

Regain Hearing is an independent, family run, private hearing healthcare business with luxurious state of the art practices across Kent and SE London. In addition we provide domiciliary hearing services to our patients who are elderly or housebound. Every day we help patients across Kent and SE London with all their hearing health care needs, from relief from their tinnitus, ear wax removal, hearing tests, fitting/ servicing of hearing aids and organising custom ear protection and much more...

Our exceptional team are testament to our 2500+ 5 star rated google reviews and we are looking for people to join us with shared values, attention to detail and a passion for customer service. If you thrive on delivering high standards of care and service and love exceeding customer expectations, then we would like to meet you!

Job role



The employee is engaged to perform the duties of Audiologist. In summary, the duties will include but are not exclusive to:

Hearing consultations and assessments

Hearing aid sales - to convert ideally a minimum of 50% hearing tests to sales at a price in line with Regain Hearing's retail price list.

Hearing aid fittings

Hearing aid cleaning and repairs

Hearing aid programming

Sale of hearing accessories

Effective use of Blueprint CRM patient and stock management systems

Effective use of the Google business package: Google Drive, e-mail, etc.

To deliver a high standard of patient care and hospitality to all visitors of Regain Hearing

To maintain a clinical standard working environment

To encourage patient written or video testimonials at any appropriate opportunity for the purposes of Social media, website and google PR.

To ensure the consulting room is set up in accordance with the standards of Regain Hearing prior to the patient’s appointment.

To utilise every opportunity for repeat business: e.g. recommending our services, ensuring every patient has a future check up appointment booked before leaving the practice, informing patients of our referral scheme etc.

To endeavour to act with the best interests of Regain Hearing at all times, e.g. putting forward ideas to improve the patient experience and operations within the practice.

To conduct all aspects of the hearing assessments as per Regain Hearing's protocols as set out in the training sessions, unless being unable to do so such as due to a technical error.

To treat Employees and patients respectfully.

To attend staff training sessions and meetings.

To take personal responsibility to ensure your annual CPD points required to maintain your HCPC licence are up to date each year.

To attend training sessions internally and externally as required to maintain a high professional standard of performance

To actively organise and / or participate in local outreach events, demonstrations and talks for the purpose of gaining more business enquiries / bookings

Ordering the necessary stock to perform your role.

To complete and submit holiday request forms for approval

To complete and submit your expenses on a monthly basis.

Job Type: Full-time

Pay: From £40,000.00 per year

Additional pay:

• Commission pay
• Company Car/Allowance

Benefits:

• Company pension

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Essex Area: reliably commute or plan to relocate before starting work (required)