Sales Representative

Sales Representative

SUMMARY: The Sales Representative is responsible for selling aircraft tyres by identifying leads, educating prospects on products through customer communications, trainings, building relationships, and providing customers with exceptional support. The Sales Representative will serve as a first point of contact between the customer and our business. Perform sales activities such as timely submission of quotes, order management and related after-sales activities. Maintaining securing existing program business levels as well as to identify new business opportunities. Work to maintain highest quality and service standards.

DUTIES & RESPONSIBILITIES:

Responsibilities include, but are not limited to:

• Identify and develop potential customers through networking initiatives, cold-calling, and email communications
• Providing business quotes and pricing
• Enter customer orders into ERP system and make sure the order is executed to meet customer expectations.
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken.
• Support strategic opportunities, problem resolution and escalated issues for customers.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analyses.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Participates in customer visits within the UK and internationally (EMEA), including attending trade shows.
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company.
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
• Routinely follow up on open opportunities.
• Cultivate customer relationship and proactively create new opportunities by cross and upselling.
• Collaborate with compliance department on obtaining relevant information for export requirements

MINIMUM REQUIREMENTS:

• Degree qualified
• Minimum of 2 years of relevant/technical work experience in Sales
• Proficient using various software, applications, and programs, including Microsoft Office program (Excel, PowerPoint, and Word.)
• Ability to function in a diverse, fast paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
• Reputable communicator through oral and written skills with customers, peers, and management.
• Ability to work independently or with others in a collaborative team environment.
• Ability to build effective working relationships with co-workers and customers.
• High level of numeracy and appreciation of multi-currencydeals.

PREFERRED REQUIREMENTS:

• 3+ years of relevant work experience
• Quantum Control ERP experience or related aviation information system experience.
• 4+ years of experience in the sales, customer service, and/or aviation industry.
• Technical knowledge of aircraft components preferably touching on MROs, aviation distribution or similar environments.