PIP Subject Matter Expert

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary

The SME PIP is a senior role reporting to the Central Operations Director, and whose responsibilities span Lot 1.

The role holder will use their expert, up to date working knowledge of the PIP FAS solution, PIP operational processes and systems to advise Senior Operations Leadership, Authority and Supply Chain Partners on a wide range of operational service delivery matters as well as leading the business on PIP related initiatives and through the Change Control process.

The role will be responsible for assuring operational processes, quality requirements and frameworks to ensure successful delivery throughout the life of the contract.

Salary:

£60,000 to £65,000

6 month FTC

• Provide expert knowledge and policy-based support to Senior Operations Leadership, Authority and Supply Chain Partners, to facilitate the successful delivery of PIP.

• Provide subject matter expertise to the Head of Quality PIP, supporting and enabling the delivery of high-quality assessments.

• Maintains granular knowledge and understanding of FAS Schedules 2.1 Service Requirements and 2.2 Performance levels and assures adherence to Authority requirements, policy and process guidance. Provide unequivocal direction to Senior Operations Leadership to maintain consistency, strengthen operational integrity and deliver a positive customer experience.

• Drive continuous improvement and lead on PIP service enhancing initiatives; acting in close liaison with the Authority, develop and co-ordinate project plans and proof of concepts.

• Identify and share best practices across Teams and Supply Chain Partners, whilst maintaining operational alignment with WCA and Specialist Benefits.

• Use expertise to develop comprehensive temporary and/or new guidance related to PIP, providing direction to the Continuous Improvement Lead and Process Designers. Quality assure and review existing guidance, ensuring accuracy and consistency.

• Represent PIP through the Change Control Procedure by providing insight and impacting to the Solution and Change Manager, to ensure viable and sustainable solutions that are in the best interest of the customer, and represent value for money.

• Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect.

Key Contacts & Relationships:

Internal

• Central Operations Director

• Senior Operations Leadership

• SME WCA/Specialist Benefits

• Continuous Improvement Lead

• Maximus Shared Services

• Head of Quality PIP

• Commercial & Change Team

External

• Authority

• Supply Chain Partners.

Qualifications & Experience

Essential

• Detailed experience/knowledge of PIP benefits process and PIP welfare system

• PIP operational experience with granular knowledge of both Front of House and Back of House PIP processes

• In-depth knowledge of PIP FAS solution

• Proficient with process guidance reviews, including ability to identify and impact service requirements and process changes

• A track record of cross-function collaboration & consultation

• Experience leading significant change projects in PIP / driving continuous improvement strategies in PIP to successful completion, increasing customer satisfaction

Desirable

• Experience of research, validation and assimilating findings into suitably informed proposals

• Experience influencing DWP decisions and change to PIP service delivery models

Individual Competencies

Essential

• A commitment to the principles and practices of diversity, equity, and inclusion

• Ability to work effectively in a fast-changing, complex, multi-stakeholder environment - comfortable dealing with ambiguity

• Extreme attention to detail

• Strong planning and organisation skills

• Ability to identify, build strong relationships and work with relevant subject matter experts (SMEs)

• The ability to effectively interact with and advise senior operations stakeholders, both internally and externally

• Strong verbal, written & numeracy skills

Desirable

• Highly confident in the use of Microsoft packages

• Able to think creatively and propose change and transformation

Travel Requirement - Occasional travel across Lots 1 & 2.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.