Food And Beverage Assistant

Company Description

St Michael's Manor Hotel is a unique (Boutique) country-style manor hotel located in St Albans, set in five acres of private English country gardens with its own lake. The hotel boasts 30 individually styled bedrooms and a restaurant with stunning views of the grounds.

• Assist in managing the day-to-day operations of the hotel’s food and beverage outlets, including the restaurant, bar, room service, and events.
• Oversee the planning and execution of weddings, conferences, and events, ensuring all guest requirements are met and delivered to a high standard.
• Ensure that all food and beverage services are delivered efficiently and to the highest quality, in line with hotel standards.
• Monitor inventory, control costs, and manage stock levels for all food and beverage operations.
• Work closely with the culinary team to maintain the quality and consistency of menu offerings.

• Ensure guests receive exceptional service and personalised attention during their stay or event.
• Handle guest inquiries, special requests, and complaints, ensuring quick resolution and satisfaction.
• Conduct pre-event meetings with clients to discuss details and ensure all aspects of weddings, conferences, or events are planned and executed as desired.
• Actively monitor guest feedback and collaborate with the team to continuously improve service.

• Assist in recruiting, training, and supervising food and beverage staff to ensure high performance and service levels.
• Oversee team schedules, ensuring adequate staffing levels for all areas and events.
• Support staff development through training sessions, mentoring, and providing feedback.
• Maintain a positive, motivated working environment, promoting teamwork and guest satisfaction.

• Assist in managing budgets for food and beverage operations, focusing on controlling expenses and maximising profitability.
• Analyse sales and operational reports, identifying areas for improvement and implementing solutions.
• Contribute to the development and implementation of marketing and promotional strategies to drive sales and increase revenue for weddings, conferences, and restaurant services.

• Ensure strict adherence to all health, safety, and hygiene regulations within food and beverage areas.
• Conduct regular checks to ensure food preparation and storage standards meet regulatory requirements.
• Oversee the maintenance of food safety documentation, ensuring staff are trained in best practices.

• Work closely with the Events Coordinator to manage the setup, execution, and breakdown of weddings, conferences, and private events.
• Ensure smooth communication between the kitchen, service staff, and event planners to deliver flawless event execution.
• Be present during events to oversee operations and ensure client expectations are exceeded.

• Previous experience in a supervisory or management role within food and beverage operations, preferably in a hotel or event-driven environment.
• Strong knowledge of food and beverage service standards, event management, and hospitality trends.
• Exceptional leadership and communication skills, with the ability to motivate and manage a diverse team.
• Excellent organisational and multitasking abilities, with the capacity to handle weddings, events, conferences, and restaurant operations simultaneously.
• A commitment to delivering high levels of guest service.