Customer Compliance Manager

Delivering moments that matter is what we truly take pride in at the Sofa Delivery Company, and as a Customer Compliance Manager, you will be playing an important part in the journey, managing our on-site Administrators.

In this role, you will be part of an expert team, to ensure that all of our customer queries are dealt with promptly and with a level of service that we strive for. You will be the direct manager for the on-site administrators and will work closely with our central administration teams, to deliver exceptional service in a busy environment.

As a line manager, youll need to support and coach the team to ensure that we are not only delivering, but that were doing so in the right way and remain safe and compliant.

If youre able to build strong relationships with both internal and external customers, have a keen eye for detail, are passionate about compliance and youre able to spot areas for improvement This role is for you!

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. Thats why were on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

Were big believers that a great job is not just something you have, its something you take pride in creating. Youll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and thats the joy.

Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other.

Whether youre in the warehouse, out on the road, or in a customers home, atSoDelCo, youll deliver moments that matter.

Were an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome!

Were an equal opportunities employer
DFS Group is proud to be an equal opportunities employer; celebrating diversity and committed to a culture of inclusion and belonging. We extend a warm welcome to everyone, embracing a variety of voices and perspectives. As we continue to work on building a workplace that is representative of the customers we serve and the communities we live and work in, we strongly encourage applications from members of minority and under-represented groups. Across the Group, we want to create an environment where everyone feels at home.

Responsibilities:

• Ensuring high standards of service is delivered by your team

• Supporting the CDC teams, increasing the level of compliance in stock, transport, health & safety and people

• Building strong with relationships with our retail brand partners

• Lead, coach and develop your team. Motivating them through all aspects of their roles

• Holding responsibility for all inbound customer queries being dealt with quickly and effectively

• Maintaining high standards of health and safety and housekeeping throughout the CDC

• Supporting the Customer delivery manager with any recruitment and onboarding that needs to take place

• You take pride in your work and prioritise safety of yourself and those around you

• You like variety in your day and the occasional challenge

• Youve got a dedicated work ethic and want to be recognised and rewarded for it

• You want to work in an environment where everyone is welcome and can have fun

• You enjoy working as part of a wider team

• You have experience in auditing process, maintenance, WTD & drivers hours legislations

• You have experience in stock management and maintenance

• You have experience managing a team and encouraging great performance

• You strive to deliver high standards of customer service and compliance

• A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.

• Fantastic 5 in 7 Shift Pattern- meaning more time to spend relaxing with your nearest and dearest!

• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)

• Access to a wide range of perks, including amazing retailer and days out discounts

• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life

• Free, on-site, physio sessions

• Company Pension Scheme

• Group Sharesave Scheme

• Life Assurance & Company Sick Pay

• Enhanced maternity, paternity and adoption leave

Any offer is subject to DBS Checks

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