Administrator (Regional Customer Service Support)

Do you want to help power your career and be part of an evolving energy industry?​

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An exciting opportunity has arisen for an enthusiastic Administrator to join our team.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the North East, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs now and in the future.

You will be responsible for all administrative tasks to support staff across the business with the delivery of varied work programs to keep the region running effectively, communicating with with internal staff, third party contractors and suppliers

Why choose Northern Powergrid?

•One of the largest employers in the North East, Yorkshire and Northern Lincolnshire

•Make a difference and support customers within your community

•Be actively involved in your regions’ journey to net zero

•To provide support to local and vulnerable customers in your region

•We have committed to a growth strategy of an additional 1,000 roles over the next five years

Along with a competitive salary of between £22,011 - £24,268, we also offer great benefits such as;

•Enrolment into our pension scheme

•25 days holiday plus bank holidays

Key Responsibilities

The successful candidate will be accountable for:

•Administrative support

•Database management and record keeping

•Liaising with colleagues, contractors in relation to works being carried out within the region on our network and taking a lead on customer correspondence in relation to these works, ensuring delivery of a 10 out of 10 service

•Processing purchase orders and service provider payments

•Production of documentation/work instructions

•Internal and external communications

Key Competencies

•Team Working

•Planning & Organising

•Time Management

•Knowledge of IT systems and data inputting

•Communication and customer service skills

•Ability to be proactive

Qualifications and Attributes

Essential Qualifications and Experience

•Minimum qualification of 5 GCSEs at grades 4/C or above OR NVQ L2

•Strong IT skills including Microsoft Office

Desirable Qualifications and Experience

•Customer service skills

•Understanding of the power distribution network

•Experience of Oracle systems would be an advantage, but not essential as full training would be given

Closing date for applications: 10 October

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Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.