Food & Beverage Supervisor

FOOD AND BEVERAGE SUPERVISOR - ASCOT - £15/hour

Company Overview

LaplandUK honors and celebrates the wonderment of childhood through our magical world, rich story telling & immersive memory making experiences.

In 2007, when the magical door first opened into Lapland, Mike and Alison Battle who were parents to four young boys felt compelled to create a truly magical experience that reflected the value they placed in their children's fleeting belief in Father Christmas. Fifteen years and a million visitors later the ambition remains the same, the continued success of the business and rapid pace of growth is underpinned by the commitment to support families in savouring and celebrating this most precious moment as they travel through their childhood led by the creative inspiration of Mike and Alison.

'A child's fleeting belief in Father Christmas is the emotional crown jewels of the family.

Role Overview

The Food & Beverage Supervisor is a very important role at LaplandUK and it is great opportunity for an enthusiastic and dedicated individual to join a friendly team in a fast paced and collaborative environment. Based at our Ascot event site, the Food and Beverage Supervisor will be responsible for managing the day-to-day operation of the experience to ensure that the Food and Beverage outlets are fully staffed, stocked and that the teams are fully briefed and trained in their roles.

Responsibilities

Event Operations

Supervising a team of Front of House (FOH) staff, giving direction and delegating tasks to the team to ensure exceptional customer service.

Ensure all outlets are set-up or closing duties at the beginning/end of daily operations are complete.

Ensuring that we create and then maintain a clean and safe working environment for our team and customers.

Understanding of allergens, the process of relaying the information to our guests and ensuring that staff are fully aware and compliant with the process.

Be knowledgeable to answer queries regarding food and beverage choices around product knowledge and allergens.

Guest Experience

Ensure guest expectations are consistently met and exceeded through warm and welcoming service delivery. Following the LaplandUK operating procedures and sequence of service.

HR

Train team members to ensure service and quality standards are consistently met. Maintain and improve the morale of FOH staff during the event.

Loss Prevention

Ensure any stock movements are properly recorded and stock wastage is minimised and properly accounted for alongside the Duty Manager.

Compliance

Ensure company policies, procedures and brand standards are understood and adhered to.

Knowledge, Skills & Experience

Previous experience in a supervisory role within Food and Beverage environment. Lead by example as a strong operational, hands on, role model.

Bright and articulate, with the ability to influence and engage other members of the team.

Excellent verbal communication skills.

A good knowledge of food safety, Health and Safety, COSHH

Where is Lapland

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SLA 8BD.

Key Dates

EMPLOYMENT DATES: 19th October 2024 -to 24th December 2024.

Pre event: Compulsory Training dates and training sessions to deliver 19th October 6'h November 2024. LIVE EVENT: Thursday 7th November Saturday 24th December.

Benefits

Hourly pay of £15 per hour plus holiday pay Free hot meal per day

Free coffee, tea and soft drinks

20% discount in LaplandUK retail shops on selected dates

Working for LaplandUK is unlike any other role. By Honouring Childhood we create memorable moments that families cherish forever. We wait to welcome you to our secret, magical world this year!

Job Types: Full-time, Part-time, Fixed term contract, Freelance

Contract length: 8 weeks

Pay: £15.00 per hour

Expected hours: 8 36 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Shuttle service provided
• Store discount
• Transport links

Work Location: In person

ADZN1_UKTJ