3rd Line IT Support Engineer - External customers

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role.

• Are you a Senior IT Support Engineer with client-facing experience?
• Do you have experience working with Windows Server 2016-2022 & Virtualisation?
• Are you comfortable working on the design of new implementations & projects as well as BAU?

ROLE: We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on/off-site as business requires (no more than 1 overnight stay a quarter), Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls/Security.

Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not necessary.

Contact me on 0-7-7-9-1-6-1-5-7-0-3 to obtain job spec and client info.

This is an opportunity to join a small but highly successful MSP with clients over 20 years. There is an exciting growth plan for 23/24 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures.

Reporting to the Technical Services Manager your responsibilities will include:

• Technical expertise in Windows server 2016-2022, Hyper V, Office 365, Azure, Networking, Firewalls
• Focus on delivering excellent customer service and experience
• Build strong relationships with internal/external stakeholders
• Asset Management of hardware and software
• Design, Build and deployment of server architecture with supporting documentation in line with company standards
• Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
• Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
• Building strong partnership relationships with customers
• Be a point of escalation for support calls.

Any experience in Power BI and decent SQL will be highly advantageous but training will be provided if needed.

Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential - an opportunity to influence and make a change is on offer here.

Salary & Benefits: Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Office-based role. Flexibility given for personal appointments etc. Some out-of-hours work, time given back in lieu. 40 hour week.

You must have the right to work in the UK, this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass reference checks.

If you believe you fit the role, please click apply for immediate consideration. Your CV will come to my inbox, and I shall contact you soon. If you don't have a CV ready email me and we can talk through the role and you can get a CV together later. Find me on LinkedIn or Twitter @ITRecruiterJo

Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency.

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