Customer Service Apprentice

We're recruiting a Customer Service Apprentice to assist patients at a medical practice with professionalism and courtesy.

The role involves maintaining high standards in administrative tasks to ensure the practice operates efficiently.
The ideal candidate will have a genuine interest in customer service and will understand that it is a fast-paced environment where excellent people skills, team working, and time management is of paramount importance.

Excellent communication skills are required, in particular a clear speaking voice is essential.

The role requires working across two sites flexibility and adaptability is crucial.

Duties include:

• Reception / Administration
• Completion of a wide range of administrative tasks in line with Practice protocols
• Accurate inputting of patient data into Practice medical records
• Deal with patient telephone requests for repeat medication Welcome, direct and assist patients when they visit the surgery.
• Make new and follow up appointments for patients on the medical computer system.
• Answer the telephone as necessary and deal with calls courteously and professionally.
• To open and distribute the post appropriately as required.
• Registration of new patients, and the completion of the registration of patients on the computer system
• Adherence at all times to the Practice protocols and guidelines
• Annual completion of all mandatory training as directed by the Practice Managers
• Attendance of shifts is essential due to the nature of the job and patient needs

You will be working towards a Customer Service Level 2, studying alongside work on day release of 20% off the job training.

The role is working Monday to Friday 37.5 hours per week.

The rate of pay for this position is £6.40

Location – Winterton and Burton upon Stather

Does the above sound like your ideal next role? If so, we would love to hear from you. Please apply directly through this advertisement.

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