Customer Service Representative - Engineering

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

A Fixed Term Contract (FTC) opportunity to join Rotork in Bath during an exciting period of change and growth. Officially this role is a Contracts Engineer and we are also able to offer Hybrid working after passing probabtion.

This is a key role in providing exemplary levels of customer service to our customers, managing order developments from receipt through to delivery in a proactive timely manner, ensuring customers are kept updated on order developments at all times.

Reporting to the Customer Service Team Lead, you will be part of a larger team who work with quality, purchasing and manufacturing departments ensuring customers orders are met in full.

In this role you will be responsible for inputting customer orders and ensuring changes are made using the MRP system, work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution and met customer expectations with on time delivery’s.

This role would suit a person who has the ability to approach challenges with a proactive mindset and find solutions to problems.

Experience Requirements:

• Must have experience in a similar role
• Commercial awareness or a background in Customer Service
• Ability to read Engineering drawing (advantageous)
• Experience in Manufacturing / Production environment (advantageous)

The successful candidate:

• Good attention to detail and has the ability to work under pressure
• Has good communication skills and is customer focused
• Ability to build strong relationships with customers and other internal departments to ensure customer requirements are met to the full

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.