DIY/Back Office Customer Service Advisor

Back Office / DIY Customer Service Advisor

Newcastle, NE12 8BU

Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus

Working Hours: Full Time, 37.5 hours per week

Shift Patterns: between 9am to 8pm, Mon-Fri, and Saturdays and Sundays 9am-6pm. 5 on 2 off

Holidays: 21 days holidays (increases to 23 days after 12 months service) + bank holidays.

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

We are looking for a Customer Service Advisors to join our Back Office and DIY team here in Newcastle. You will be working as part of a big diverse team.

Role Duties:

• Provide excellent customer experience troubleshooting technical issues within our busy outbound team whilst also helping with the do it yourself project.

• Monitoring, remotely, our customers alarm security systems and highlighting and resolving any system malfunctions.

• Contacting customers for troubleshooting and seeking to resolve any issues.

• Book services with the field services required.

• Handle incoming customer queries to help with battery changes etc.

• Assist with customer moves and take overs of the system.

• Assist with back-office tasks (star keys, remotes and administration).

• Some inbound calls to help with the wider operation.

Skills & Experience:

• 6-12 months experience in customer service / call centre environment.

• Customer oriented, genuine passionate about customers' security and safety.

• Ability to multitask effectively whilst keeping a high level of service quality.

• Excellent communication skills with problem solving attitude.

• Strong computer and MS office skills (Excel, word, outlook, PowerPoint, Calendar).

• Hard working and willing to embrace new opportunities in the short and long term.

• Team player, with a willingness to join an already successful team environment

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Enjoy your birthday off as a special treat.

• Satisfy your cravings at our onsite coffee shop and our canteen.

• Stay active with discounted gym and health club memberships.

• Access private healthcare and MediCash cash plan.

• Unlock a world of freebies and discounts with PerkBox.

• Earn rewards through our employee referral program.

• Enjoy discounts on our alarm systems.

• Contribute to a greener lifestyle with the Cycle to Work Scheme.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team

and make your dream job a reality? Apply today and well get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.

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