Customer Service Advisor

Customer Service Advisor / Administrator required in Knaresborough, near Harrogate. Hybrid role.

This is an excellent opportunity to work for an international company supplying environment improvement products to the facilities management industry.

Salary, £23K - £25K. Monday to Friday 8.30 5.15 (45 mins for lunch). 25 days holiday (+bank hols), Pension, Free parking, drinks etc.

Working in a small team, the Customer Service Advisor / Administrator will be responsible for responding to all incoming customer enquiries, providing technical advice on product selection, processing orders and liaising with customers and carriers on deliveries. Dealing with all incoming complaints and express of dis-satisfaction.

Customer Service Advisor / Administrator Requirements:

• Basic PC, including Microsoft Office
• Attention to detail and accuracy
• Ability to work under pressure and to strict deadlines
• Proactive approach
• Excellent telephone manner
• Use of carrier tracking systems via internet
• Able to use own initiative
• To work effectively as part of a team

Customer Service Administrator Role:

• Obtaining Proof of Deliveries and Estimated Time of Arrivals
• Dealing with customer queries
• Liaising with sales, operations and accounts department
• Issuing credits to accounts
• Provide support to the Operations and Sales team
• Processing of customer orders
• Provide accurate/timely communications to customers regarding their orders and enquiries
  
• Understanding the product ranges and delivering product advice, guiding selection and usage

• Attendance at training courses
• Becoming a contact for specialist technical queries

This is a great opportunity to work as a Customer Service Administrator for a growing company, offering excellent long term career prospects.

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