Customer Focus Coordinator

Company description:

Premier Foods is one of Britains biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and youll find them in 94% of British households.
At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matter who they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

Job description:

Fixed Term Contract until end of March 2023

Salary £27,000 per annum (pro rata)

Hybrid working - you will be required in the Lutterworth office 2 days per week

An opportunity has arisenfor Customer Service Coordinator to manage the day to day processing of customer accounts, with pro-active communicationboth internally & externally. Building collaborative relationships with the customers supply chain contacts will be key to the success of this role.

This role is to cover a secondment until the end of March 2025, however there may be permanent opportunities that arise within the wider team. A lot of our current team joined us on fixed term contracts!

What you will be doing:

• Effectively analyse orders, including identifying demand fluctuation
• Regular liaison with stock team and bakery schedulerson availability of stock
• Pro-actively notify customers on order shorts and any other order queries and concerns
• Develop effective, collaborativerelationships with customer to agree on their data and support requirements
• Active daily management of promotions and daily ordertrackers
• Investigate root cause reasons for shorts and report that to the customer
• Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.

What we offer you:

• Salary of up to £27,000per annum pro rata
• Up to 7.5% pension
• Life assurance
• Wide range of online and in-house training
• Access to an employee discount scheme, with access to hundreds of nationwide retailers

What we need from you:

• Previous experience of working with customers in a logistics/supply chain administration role
• Working knowledge of Microsoft Office and ideally SAP
• Strong communication and customer service skills
• Experience from a fast paced environment
• Stronganalytical skills, ideally with some report writing experience

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