Technical Operations Manager

TECHNICAL OPERATIONS MANAGER

DUNFERMLINE BASED

EXCELLENT SALARY AND BENEFITS PACKAGE, DOE

Based in Fife, ESS’ client is amongst the UK’s largest producers and suppliers of PVCu, timber window and door products for Domestic replacement, Commercial and New Build sectors. A household name and manufacturer of high-end bespoke products, with over 4,000 Trustpilot reviews and 4.9 excellence rating, our client requires to recruit a Technical Operations Manager due to significant growth and massively ambitious plans to grow their repair and fix, living space and windows divisions.

Reporting to Board level, the Technical Operations Manager will be the someone who can combine their technical expertise and leadership skills to support the management of a diverse operations team (supply chain, site operations/construction and manufacturing). Developing the existing systems and processes, driving exacting technical standards and helping build a culture of quality and service excellence will be at the heart what is required.

The successful candidate will work closely with senior colleagues in Operations, Manufacturing, Marketing and the supply chain, directly managing the Technical and Logistics Team, ensuring the business delivers a seamless customer experience at all levels.

Key Responsibilities include:

· Develop key initiatives

· Develop and implement consistent technical standards

· Monitor Technology systems and process evolution

· Actively promote a culture of service excellence

· Implementing new systems to continually improve quality

· Handling and documenting corrective and preventative actions

· Liaising with Depot Mangers/Warehouse Teams and other Technical Managers

From the point an order is confirmed, the Technical Operations Manager will be responsible for consistency of quality and therefore a background/qualifications in engineering, building surveying or equivalent is essential. The customer experience is at the forefront of all decision making, so suitable candidates must have a genuine enthusiasm for exceptional customer service.

The relevant candidate shall be educated to degree calibre in an Engineering or Construction discipline and thrive in delivering first class product quality and customer care. This role will suit candidates with a strong background in continuous improvement, systems, IT and people.

This is a great opportunity to join one of Scotland’s household manufacturing names. This position offers enhanced job security, training, ongoing development and progression with an excellent benefits package, including company car, fuel card amongst other benefits.

For more information or to apply, please contact Zela Mole at ESSRecruit zela@essrecruit.com or Carol Irvine carol@essrecruit.com

Built around the core ethos that the business of recruitment should be Simple & Ethical, ESSrecruit is a recruitment specialist delivering consultancy services to the UK & EU Manufacturing, Engineering and Technology sectors.