Hospitality Sales Executive

CGC Event Caterers are currently recruiting a Hospitality Sales Executive to join the team at one of our most exciting venues, The Halls in Wolverhampton. The Hospitality Sales Executive will build business and prospect by networking, phone and email and respond to incoming enquiries together with converting event bookings and coordinating all details relating to client requirements. The role involves supporting team members in meeting conference and events targets.

First opened in 1938, the Halls is an iconic and beloved venue in Wolverhampton. Split in two areas, The Civic and The Wulfrun, The Halls has hosted many legends across the music, sporting and entertainment world; from David Bowie, to Queen, to Coldplay. The Civic comprises of a 3400 capacity with The Wulfrun comprising of a 1200 capacity. The Halls offers a number of hospitality food and drink packages, making it a favourite for show goers to choose from with a large selection to choose from.

KEY RESPONSIBILITIES

• Contributing to annual C&E sales budgets
• Working in a busy office environment dealing with hospitality enquiries.
• Documenting hospitality booking information accurately.
• Display excellent written, telephone and face to face communication skills to capture all client requests.
• All client enquiries must be dealt with quickly and efficiently on a daily basis.
• Completing pro forma invoices when requested by clients.
• Support checking and assisting with the input of hospitality information.
• Inputting of agent bookings
• Accurately maintain and update the CRM database with customer information.
• Efficiently respond to relevant feedback from clients.

PERSON SPECIFICATION

• Exceptional eye for detail.
• Excellent written, telephone and face to face communication skills to ensure delivery of all client requirements.
• Experienced in offering outstanding customer service.
• Not afraid to prospect for new business
• Proactive.
• Highly organised / focused.
• Creative.
• A quick learner.
• A self-starter, motivated by delivering exceptional customer service.
• Computer literate

BENEFITS

• 25 days holiday
• Life assurance
• Pension
• Healthshield - Health cash plan
• Employee Assistance Programme
• Colleague Referral Programme
• Colleague Recognition Programme