Project Manager

Company Description

Apex Evolution Services (AES) is a market-leading provider of managed IT services for the retail and hospitality sectors. Our UK-wide field engineering team ensures we meet aggressive service level agreements and we take pride in delivering retail IT projects on time and within budget. AES provides a complete turnkey solution, from repair and refurbishment to warehousing, staging, and logistics, located in Bury St. Edmunds. Our PCI/P2PE-compliant service for the secure, fully tracked movement of PED devices throughout a retailer's estate is currently in use with some of the UK's largest retailers.

Role Description

This is a full-time on-site role for a Project Manager at AES. The Project Manager will work in Bury St. Edmunds and be responsible for managing and coordinating resources to meet the needs of our clients. This includes scheduling, training, and overseeing day-to-day operations to ensure the delivery of exceptional service.

Primary Competencies

• Be the main customer focal point for the project and ensure all project KPIs are met with internal and external customers.
• Managing risk, change control and change management, and creating statements of works between Clients and Apex
• Cost control provides efficiencies where possible, with a review of profit and loss accounts
• Producing documents for Project Review meetings and presenting accounts to key stakeholders
• Maintain extensive knowledge of all solutions offered and support the team to execute the calls during busy periods, and absences
• Being an escalation point and trouble-shooter for potential on-site issues
• Understanding the unique IT requirements of the customer
• Understanding site plans and management of clients requirements
• Managing multiple sites including multiple onsite teams
• Managing the Project team, holding regular 1:1s and continuously review skills and calibre to identify gaps for training and development.
• Managing field resources and building relationships
• Project forecasting for external resources
• Support start-up phase of Projects, including making financial decisions.

Person Specification

• Retail Project Management experience
• Understanding of IT data and networking
• Experience of managing internal and external project teams, demonstrating good management skills
• Proven track record of managing budgets, strong financial and commercial awareness
• Possess the ability to handle stressful situations to meet critical deadlines
• Problem management skills
• A valid UK Full Driving Licence with a degree of flexibility to travel to sites

Benefits

• Company Pension
• Bonus