Customer Technical Manager

Alexander Steele continue to work exclusively with a leading food business that supply a range of private label and branded food products to all UK retailers. This is an established business that is going through a period growth and we are supporting them to appoint a Customer Technical Manager at their facility in Essex.

On offer:

• A salary of £60,000 - £65,000 + bonus
• 33 days holiday
• Company Pension
• Excellent career growth and development opportunities

The role:

Reporting to the Technical Director, the role of Customer Technical Manager will hold responsibility for providing a comprehensive technical service to the businesses key retailer accounts. You will ensure exceptional standards of integrity, food safety and legality are upheld for both the company and customer.

Key accountabilities:

• Key point of contact for customers (UK retailers)
• Work with the internal customer functions to ensure technical agenda is in line with the business objectives.
• You will visit customer sites and host customer visits to suppliers and at the business facility.
• Management of customer specifications.
• Creation and maintenance of technical policies which are to be in-line with customer policies and procedures.
• Work alongside NPD and Innovation on projects from concept to launch.
• Facilitate and provide technical support with the launch of products.
• Look for continuous improvement and optimisation of systems and processes.

Experience and skills required:

• At least 3 years experience working in Customer Technical role and experience working with Major UK retailers (Tesco, M&S, JS etc.)
• A degree in Food Science or equivalent.
• The ability to manage projects & improving processes
• Experienced in food safety and quality management systems including HACCP, and complaint handling.
• Can communicate effectively with stakeholders at all levels.

If you are on the market for a new role and fit the candidate requirements, please apply with a current CV. For more information please contact Tracey on 07837566646 / tracey.fleming@alexandersteele.com.