Relocation Consultant - Tenancy and Lettings

As a Relocation Consultant, your role is pivotal in ensuring a seamless and positive experience for both client companies and individuals or families in the process of relocating. You will act as the key contact for all stakeholders, ensuring high levels of service, communication, and support throughout the entire relocation journey. This position requires strong problem-solving skills, the ability to manage multiple tasks effectively, and a proactive approach to providing exceptional service to both clients and assignees.

What the Relocation Consultant Role Offers:

• Salary: £27,500 – £31,000, based on experience
• Healthcare: Vitality health insurance
• Company Bonus: Annual bonus based on company performance
• Hybrid Working: 2 days in the office per week, remaining days remote
• Initial Training: Office-based during the initial training period

Responsibilities of the Relocation Consultant:

Client Communications & Account Management

• Serve as the primary point of contact for client companies, keeping them informed of all updates during the relocation process.
• Provide detailed information on available relocation packages and services to ensure clients are aware of all options.
• Consistently update client companies on the status of their assignees’ relocations, with a focus on transparency and customer satisfaction.
• Monitor and manage customer feedback, using it to drive improvements in services.
• Actively seek opportunities to enhance the client experience through regular feedback and client surveys.

Assignee Support

• Initiate first contact with the assignee and offer ongoing support throughout the relocation process.
• Coordinate with Relocation Consultants to provide key information and assistance with settling in, including orientation and home finding.
• Manage the preparation and coordination of tenancy agreements and lease offers, ensuring all paperwork is accurate and timely.
• Assist with tenant referencing processes and guide assignees through the stages of their tenancy applications.
• Provide flexible support to colleagues during peak periods or absences, ensuring continuous service.

Expectations:

• Maintain a high standard of client and assignee satisfaction by offering a premier level of service.
• Deliver timely and relevant information, ensuring that clients and assignees are always informed.
• Build and nurture strong relationships with client companies, achieving 100% customer retention and delivering outstanding customer service.
• Ensure accurate and efficient management of client and assignee records, keeping all documentation up-to-date and easily accessible.
• Facilitate the smooth and timely relocation of individuals and families into the UK, ensuring minimal disruption and maximum support.

Experience, Knowledge, and Abilities:

• Strong knowledge of the lettings and property industries, including tenancy agreements and tenant referencing.
• Familiarity with Tenancy Deposit Protection Schemes and other relevant legal frameworks.
• Exceptional communication skills, both written and verbal, with the ability to handle sensitive situations professionally.
• A background in customer-focused roles, particularly in account management or within the property sector.
• Ability to solve problems proactively and maintain high standards of performance.
• Proficiency with Microsoft Office and a keen interest in learning new systems and tools.
• Capable of managing multiple tasks, prioritizing effectively, and working under tight deadlines.
• Strong sense of ownership and accountability, with the ability to set and achieve personal goals.
• Flexibility to assist the team during times of increased workload or when colleagues are unavailable.

This role offers the opportunity to work in a dynamic environment where your expertise will help ease the challenges of relocation for both clients and assignees. If you're a highly organized, customer-focused professional with a passion for service excellence, we’d love to hear from you!