Head of Product

An experienced Head Product is sought for a highly successful e-commerce brand embarking on its next phase of growth. This Head of Product MUST be consumer through and through with a particular strength within the e-comm/retail space.

The Head of Product will lead the product management team in creating compelling digital and physical experiences that delight their customers and deliver commercial impact.

The role:

• Leading, mentoring, inspiring and building Product Management into a high-performing team within the business
• Owning the overall product vision and strategy as aligned to the company strategy
• Setting product management best practice for test and learn, communication, stakeholder and customer engagement, analytics, product and service discovery and other product management functions as necessary
• Ensuring products and services are successfully delivered, from ideation through launch, and post-launch iteration and improvement
• Collaborating closely with Leadership to build a product roadmap that balances customer and business needs
• Actively partnering with senior management across Design & Engineering teams, and other areas of the business where relevant, building effective relationships to enable impact and successful delivery of their products and services
• Building, owning & driving a culture of accountability, with clear metric ownership and reporting relevant to different stakeholder types across the business
• Participating in assessment of strategic and large-scale projects, bringing your knowledge and experience of product management, roadmaps, team capacity and capability expertise to help shape and inform prioritisation, business and customer needs

Essential experience:

• As a Head of Product who can evidence building, leading and developing teams of SPMs and PMs and leading cross-functional teams
• Demonstrated ability to define and deliver product roadmaps, aligned to business strategy, and that meet customer and commercial goals
• Experience working in a subscription-based company, ideally with physical product development as part of the products and services it delivers to its customers
• Experience of working with product personalisation and understanding of the unique and differentiated needs of customers
• Proven experience in applying product management techniques and principles to translate ambiguous or complex problems or needs into defined opportunities with goals, plans and impact, including the ability to influence goal-setting in other teams
• Deep understanding of and passion for delivering impactful, commercially viable digital and omnichannel customer experiences
• The ability to work in an organisation that believes in continuous improvement not only of its products and services but of how it works, functions, operates and delivers those products and services to its customers
• The ability to stretch from engaging with commercial and organisational strategy to ensuring efficient delivery and continuous improvement of quality products and services for its customers.

Some of the other really important stuff:

• Annual bonus, based on company performance
• Flexible core hours, giving you a great work life balance
• Hybrid working - min 2 days/week in the London office
• 25 days of holiday (excluding bank holidays)
• Every other Friday off - Company wide - We think this is an amazing benefit!!
• Optional 5 days unpaid leave and 1 paid volunteer day each year
• When you need a change of scenery, you can work from abroad 2 weeks every 6 months

***Please note that strong consumer Product experience within the e-commerce/retail space is absolutely essential for this role and applications without it will not be considered.***