Relocation Consultant

Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team.

This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.

Duties of the Relocation Consultant position include;

• Management of full client portfolio from first enquiry to completion of the relocation
• Briefing the relocating employee to make them aware of the entire relocation process
• Organising property viewings and visits for assignees
• Offering advice and report recommendations to clients, or appointing third parties where appropriate
• Acting as a main point of contact for clients and relocating employee, as well as team members and account managers
• Delivery of excellent client service across a diverse range of clients and cultures
• Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements
• Select and appoint third parties when required (marketing agents, furniture rental etc)
• Authorise employee expenses and third-party supplier invoices
• Negotiate home purchase and sale prices
• Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members
• Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers
• Initiate development opportunities
• Assisting account managers with checking policies and ensuring changes are carried out
• Responsible for service of delivery within budget

Experience and desirable skills required;

• Experience within Relocation, Destination Services, Property sales, or Estate Agents’ Lettings department, and working with a UK and international caseload
• Understanding of relocation, letting procedures, and tenancy agreements preferred
• Experience in working in a customer service role
• Ability to manage own workload under pressure
• MS Excel, Outlook, and Word proficient
• Confident and proactive
• Passionate about delivering exemplary client service in line with company guidelines