Global Major Incident Manager

A Major Incident Manager is required to join a global professional services client in London. The role is responsible for the oversight and management of both the incident and Problem Management processes and directly manages all in-scope Major Incidents.

Key Responsibilities:

• Major Incident Management within shift and OOH on rotation.

• Oversee and drive Incident Management activities, including the resolution of Major Incidents.

• Work to improve the reliability of IT Services and the end-to-end Customer Service through Experience Level Management.

• Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the follow-up to major incidents.

Major Incident Manager / Incident Manager

Attributes/Skills:

• Producing statistics and reports through PowerBI, ServiceNow and MS Products.

• Experience of managing major, and complex, system failures and issues.

• Strong leadership skills with the ability to motivate and manage technical teams during high-pressure situations.

• Deep knowledge of service management processes, particularly Incident, Problem and Change Management.

Apply today for immediate consideration