Head of Facilities- Head office

About the Role:

As the Head of Facilities, you will play a pivotal role in overseeing the day-to-day management of flagship location for a leading private health organisation, with a specific focus on evolving and delivering outstanding front-of-house experiences. You will be responsible for ensuring that our reception and customer-facing services meet the highest standards, creating a welcoming, professional environment for clients, visitors, and employees alike.

This role requires a proactive leader who can manage facilities operations, coordinate with multiple stakeholders, and ensure the building runs efficiently and safely.

Key Responsibilities:

• Lead and manage all front-of-house services including reception, security, and visitor management, ensuring a seamless and professional experience for all guests.
• Oversee daily operations at the head office, ensuring the facility is maintained to the highest standards in terms of cleanliness, safety, and overall presentation.
• Develop and maintain strong relationships with key stakeholders, ensuring that the facilities and front-of-house services align with the company’s image and culture.
• Manage and mentor the front-of-house team, ensuring consistent performance, customer service excellence, and a proactive approach to handling visitor needs.
• Ensure compliance with health and safety regulations and company policies, including risk assessments, fire safety, and security protocols.
• Coordinate with vendors and contractors to manage services such as cleaning, maintenance, and security, ensuring timely and cost-effective solutions.
• Monitor and manage budgets for facilities and front-of-house services, ensuring efficient resource allocation and cost control.
• Develop and implement continuous improvement initiatives to enhance the customer and employee experience at the head office.

What We’re Looking For:

• Proven experience in facilities management at a corporate or head office level, with a strong emphasis on front-of-house services.
• Excellent leadership and team management skills, with experience leading front-of-house teams in a fast-paced, high-profile environment.
• A customer-centric mindset with outstanding communication, interpersonal, and problem-solving skills.
• Strong understanding of health and safety regulations, building compliance, and security protocols.
• Ability to manage multiple projects, stakeholders, and priorities while maintaining high service standards.
• Experience in managing vendor relationships and service contracts.
• Strong organizational and budgeting skills, with a focus on delivering cost-effective solutions without compromising service quality.

What We Offer:

• Competitive salary and benefits package.
• The opportunity to shape the front-of-house experience at a prestigious London location
• A collaborative, supportive work environment.

If you are an experienced facilities manager with a passion for front-of-house excellence and corporate operations, we would be very interested in hearing from you. This is an exciting opportunity to le make a significant impact on our head office environment and shape the way facilities are managed and delivered.