Vice President Operations

Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission

We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 350+ employees with 90+ nationalities working across France , Italy , Poland , Spain and the U.K.

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

This position can be based either in London (UK), Barcelona (Spain), or Warsaw (Poland). Relocation and sponsorship visa is not offered at this moment.

Our hybrid working model is 3 days per week in the office.

Let’s talk about role ️

Our Operations team focuses on delivering a satisfying and dependable service that allows Stuart to differentiate against its competition, launching new geographies and products, while building and testing the strategic plans at every step.

The VP of Operations & Sustainability will set the strategic vision for how to improve both top and bottom lines through operations, product and feature enhancements. You will work with product, engineering, sales, operations, business development, and other teams to make your vision a reality.

What will I be doing?

• Provide thought leadership to Stuart’s operations team and globally as a member of the Executive team: Actively engage as a member of the global leadership team for cross-cutting strategic, operational and people initiatives
• Be the advocate for client satisfaction through smooth operations and BPO management: Accountable for engagement framework set with each client segment, with programs delivered by inhouse team or with the support of Stuart’s BPO partners
• Ensure cities are performing according to their potential and the supply-demand level:

1. Develop and operationalize strategies that help us segment the cities and deliver on our service levels set at segment level

2. Guide the organisation smoothly into its next stage of growth by introducing best-in-class supply & demand programs that enable a continually expanding global footprint and complexity of operations

• Be the voice of our couriers by enabling a strong courier value proposition: Continue to evolve the courier value proposition which considers several pillars from earnings, to user experience, protection and other factors
• Implement and improve all courier operational processes to enable a healthy supply:

1. Build a strong courier operations team focused on onboarding, activating and retaining couriers in over 150+ cities

2. Enable Stuart to manage a multi-fleet programme that considers multiple vehicle types and optimises for quality of service and CO2 emission reduction

• Implement Stuart’s ambitious Sustainability program: Embed sustainable practices and goals into day-to-day operations and in our future tech developments in line with our 2035 net zero commitment

What do we need from you?

• 10+ years of experience scaling an operational team across multiple countries
• 5+ years of people management experience, including managing and developing leaders and managing remotely across multiple sites
• Proven track record of attracting talent, scaling and developing high performing teams, and understanding and celebrating diversity
• English skills is a must
• Strategic thinker with proven track record of transforming operations through innovation and long-term strategies for continuous improvement, setting organisations up to successfully adapt to evolving business needs
• A 1% better everyday mindset while questing the status quo
• Gritty attitude as there are a new set of challenges you’ll face everyday, and just when you think you have a hold on the state of the world, it changes
• Strong analytical skills with data-driven mindset
• Excellent communication and collaboration skills
• Experience in vendor management and contract negotiation is a plus

The stuff you wanna know

• Work in an international, dynamic and passionate environment with a company culture focused on learning and development
• Hybrid working model and flexible hours ✨

• Current benefits include:
• Food allowance £200 monthly (groceries/restaurants/food apps etc)
• Stuart Academy, offering a wide range of upskilling and development opportunities
• Stuart is putting Mental Health Awareness first! Wellness Allowance to use in any gym or sport class
• Cycle to work scheme
• Private healthcare provided by Aviva
• 30 days working abroad per year

At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

Please note: Our Talent Acquisition Team is international coming from across the world We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you