Account Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

We are looking for an experienced, analytical, and strategically minded sales professional to take on the role of Account Manager. The successful candidate will possess exceptional sales and customer service skills and will have the commercial acumen to drive significant growth across the assigned portfolio of clients (UK and Ireland). Working alongside Strategic Account Managers and other internal stakeholders, he/she will work to provide an exceptional service to our clients and deliver results.

Purpose of Role:

• Drive growth and profitability through proactive management of the assigned portfolio of clients.
• Conduct and implement in-depth analysis of clients’ needs to deliver tailored solutions.
• Foster strong relationships with clients and internal teams through strong collaboration, communication and problem solving.
• Proactively identify and launch new business opportunities in all areas of the HBX Group ecosystem.

Key Responsibilities:

• Grow and develop the assigned portfolio (existing and new clients) by building long term and mutually beneficial working relationships, while achieving targets.
• Conduct regular analysis of client trends and market dynamics to develop effective sales strategies and increase customer value.
• Maintain regular contact with clients to identify needs and build strong relationships.
• Continuous analysis of the performance and evolution of the assigned clients to increase sales and prevent any churn.
• Utilise existing tools (e.g., Salesforce CRM and Tableau) to track sales activities, update client information, analyse performance and unlock opportunities.
• Generate new business opportunities via connecting new products or destinations, opening new markets, finding business gaps, promoting HBX’s key business lines, etc.
• Represent the company at conferences, trade shows and other industry-related events.
• Provide operational support and address client’s needs relating to product, tech, payment, training, etc.
• Work closely with other departments (tech, legal, sourcing, customer service, finance) to address client concerns, issues, and requests.
• Work with the wider sales and other internal teams to align strategy and processes.
• Participate in all strategy, reporting and customer relationship planning necessary.

Required skills:

• Previous travel industry experience (min 3-5 years)
• Excellent sales and customer service skills
• Confidence in creating and executing strategic account plans
• Exceptional analytical skills and commercial acumen
• Exceed in data analysis (knowledge of Tableau is a plus)
• Strong planning and stakeholder management skill
• Collaborative mindset
• Excellent problem-solving and negotiation
• Excellent interpersonal skills
• Ability to communicate with impact at all levels
• A self-starter, with a can-do approach
• Fluent in English (essential)
• Excellent computer literacy (Excel, PowerPoint)
• Knowledge of Salesforce
• Understanding of travel technology is a plus

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.
• Have the opportunity to build strong and lasting business relationships and friendships from around the world.
• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.