Product Content Assistant

The people. The style. The energy. The character. It’s hard not to be inspired by the UK Capital. That’s where Radley London was born with a passion for artisan-made handbags, footwear and accessories. We put fashion in functional, with every piece made to last and put a spring in your step. Whether strutting through the streets of Soho, or on the school run.

We know leather. It’s in our DNA. And we never stop striving to set a new standard for quality. Every Radley London design is made with expert care. Do you hear that smooth glide of a zip? We consider every detail and our teams all play a part.

Product Content Assistant

How will you contribute to Radley?

It's an exciting time at Radley. We have a rapidly growing business and expanding ecommerce team where your contributions will make a big impact in a fast growth company. In an ever-increasing competitive market, the need to deliver a seamless, elevated and customer focused experience as never been more crucial to delivering a success website. The ideal candidate will be analytical, organised, have exceptional attention to detail, be customer obsessed and have a passion to deliver a well curated and premium website.

Role & Responsibilities

• Ensure product launches across our ecommerce channels, are optimised with all product information and imagery ready for agreed launch dates.
• Keep internal stock sheets and systems up to date, working closely with the merchandising and production teams on product availability and deliveries
• Ensure all available stock is online across appropriate channels and all ecommerce teams are regularly updated on product availability including keeping core product lines within agreed availability KPIs
• Perform daily site walks to identify any issues or opportunities to improve product conversion, working alongside the Online Trade Manager to effectively merchandise the site(s)
• Handle all customer service enquiries across ecommerce, updating product information based on customer care feedback/enquiries
• Assist with testing and development of new ecommerce development initiatives as required
• Assist the Content Executive and Online Trade Manager with the upload of promotions and end of season sale.
• Collaboration with the Digital Marketing team on stock availability for marketing communications as well as SEO updates to products and categories.
• Other ad-hoc tasks as required

Skills

• Proficient knowledge of Magento 2 preferred
• Knowledge of AEM or similar CMS advantageous
• Knowledge of Business Dynamics / Power BI a benefit
• Proficient knowledge of Excel and Outlook
• Excellent time management skills with the ability to work to deadlines and prioritise work accordingly

Education and Experience

• Knowledge, interest and understanding of the fashion industry
• Self-motivated, solution-oriented, and hands-on, with the ability to work under pressure
• A strong team player with a positive outlook, happy to help where needed
• An organized multitasker with strong problem-solving skills and attention to detail
• Business and results-oriented with a strong commercial drive
• Analytical and digital savvy with a data driven approach
• Quality-centric with great attention to detail

Benefits & Perks

• Enhanced annual leave (incl. holiday buy)
• Sickness Pay
• Life Assurance Cover
• Virtual GP
• Healthcare Cash Plan of up to c.£900 per year
• Employee Assistant Programme
• Wellbeing App (Thrive)
• Company Bonus
• Product Discount (up to 60%)
• Time in Service Rewards
• Sample Sales
• Special Occasion Gifts
• Cycle to Work Scheme
• Electric Vehicle Scheme
• Season Ticket Loan
• Bonus Scheme
• 2 Paid Volunteering days with our partner Matchable

__________________________________________________________________

At Radley we are on a journey to create, promote and live an inclusive culture. Ever inspired by the women around us, changing their world in ways big and small – including their commitment to social equity.

We are actively working to make impactful changes across our business to become diverse and celebrate one another’s differences, we encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores across Europe and the US.

We know that diversity in a business only makes it stronger, so our People Team and Recruiting Managers are clear on how to conduct an inclusive recruitment campaign for their vacancies - our job posts always go through a gender-bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options and promoting our flexible approach to working hours for all colleagues future and existing. We won’t ask for specific qualifications unless it’s absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds, such as the KickStart Scheme with The Princes Trust.

We are #Proudtobe Radley London

__________________________________________________________________

We are proud to offer a competitive and ahead-of-the-curve remuneration and benefits package, some of which we share here. If you are shortlisted as having some of the skills we’re looking for in this role then we’ll openly share our salary banding with you ahead of moving forward with any next stages. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary to do so, we want to pay an individual for the job based on their experience and ability and not limit some groups from undervaluing their ability.