Sierra ODC - Product Delivery & Implementation Manager

Job Description : We are looking for a dynamic, highly organized, and experienced Product Delivery & Implementation Manager to lead the successful deployment and implementation of the eFACiLiTY CAFM/IWMS software. This role is critical in ensuring seamless product delivery and exceeding customer expectations through efficient project management and strategic planning. The ideal candidate will have a deep understanding of software product management, team leadership, and customer success while driving innovation and continuous learning within the organization. Key Responsibilities : - Product Delivery : Lead the implementation of eFACiLiTY software solutions to customers, ensuring timely, high-quality deployments that meet customer requirements. - Implementation Management : Oversee all stages of the product implementation process, from planning to execution, ensuring that all customer needs are addressed and met effectively. - Team Management : Prioritizing Project Governance, and Customer Success, then mentor the implementation team, ensuring that they are equipped with the skills and knowledge needed to deliver projects successfully. - Customer Success : Collaborate with the customer success team to ensure that product installations address pain points and enhance the overall customer experience. - Project Management : Primary focus on SaaS then on On-premise/Private Hosted Implementations, manage multiple implementation projects simultaneously, ensuring that all timelines, budgets, and quality expectations are met. - Stakeholder Communication : Act as the primary point of contact for customers during the delivery phase, maintaining clear and consistent communication to ensure alignment with their expectations. - Process Improvement : Continuously evaluate and improve the delivery and implementation processes to ensure efficiency and scalability. - Cross-functional Collaboration : Work closely with product, sales, and support teams to ensure seamless communication and alignment throughout the product delivery and implementation lifecycle. - Training & Enablement : Oversee the development of customer training programs and resources to ensure smooth adoption and utilization of the eFACiLiTY software. Required Skills & Qualifications : - Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred). - 7 years of experience in product delivery, project management, or implementation management, preferably in software or facilities management solutions. - Proven track record of leading successful software implementation projects. - Strong leadership and team management skills. - Experience in managing customer relationships and ensuring high levels of customer satisfaction. - Expertise in project management methodologies, including Agile and Waterfall. - Excellent problem-solving and decision-making skills. - Strong interpersonal and communication skills, with the ability to manage multiple stakeholders. - Experience with CAFM/IWMS or facilities management software is a plus. What We Offer : - Competitive salary and benefits. - Professional growth and development opportunities. - A collaborative and innovative work environment. - The opportunity to lead and influence the delivery of cutting-edge solutions in the facilities management industry (ref:hirist.tech)

Location: coimbatore, IN

Posted Date: 10/9/2024