Property and Facilities Helpdesk Co-ordinator

About the Role

Tetra Tech is looking for a Helpdesk Administrator to join our Property & Facilities team. This role is the first point of contact for all internal facilities matters related to the leased offices and stores we occupy.

You will be responsible for overseeing the facilities helpdesk, including dealing with reactive property related issues, includinglogging and allocating work requests to contactors, ensuring they are dealt with effectively, and in a timely and professional manner. You will also assist with the delivery of the Planned Preventative Maintenance (PPM) contract. There is opportunity to make this role your own and develop both personally and professionally.

The normal working week is Monday to Friday, 37.5 hrs per week. Your start and finish time are to be agreed with your line manager.

Role Responsibilities

• To act as a central point of contact for property and facilities related matters pertaining to the leased properties we occupy
• Maintain the CAFM system and administer reactive requests from inception to completion
• Assign reactive work requests with a suitable Service Level Agreement to the most appropriate landlord, contractor or member of the facilities team
• Aim for a first-time fix approach based on H&S, business impact, maintaining building integrity impacts and manage customer expectations accordingly
• Seek and recommend appropriate contractors where existing supplies do not cover the task and maintain contractor records
• Proactively update open work orders, liaise with sites and manage works requests through to satisfactory resolution, updating CAFM and customers accordingly
• Raise quote requests and Purchase Orders
• Utilise our contractors own Elog books to establish status of reactive and ppm works
• Update statutory compliance trackers in conjunction with other members of team
• Co-ordinate booking in contractors to sites for all PPM and reactive works
• Recognise and escalate any issues as appropriate
• Undertake detailed administration responsibilities as required.

Skills and Experience Required:

• Ideally you will understand building related matters and have experience of operating within a facilities helpdesk role; having the knowledge to interpret described faults and allocate jobs accordingly. Some knowledge of HVAC, electrical and other building systems in a commercial setting would be an advantage.
• Excellent customer service with a confident approach
• An eye for detail
• Able to build relationships
• Driven to understand the operational requirements of the buildings we occupy
• Able to work at a fast pace and under time critical scenarios
• Flexible approach to meet deadlines and urgent requests. Overtime may be required occasionally to meet the demands of the role
• Resilient to cope with these conflicting demands
• Demonstrated use of Excel and Word & experience in the use of a CAFM or other similar property database preferred

About Tetra Tech

Tetra Tech is a leading provider of high-end consulting and engineering services for projects worldwide. We combine the resources of a global, multibillion dollar company with local, client-focused delivery in more than 400 locations around the world. We are Leading with Science to provide sustainable and resilient solutions for our clients.

At Tetra Tech, we provide a collaborative environment that supports individual performance, innovation, and creativity. We are proud to offer competitive compensation and benefits.

For more information on our company, please visit our website at www.tetratecheurope.com. To apply, please submit your resume and cover letter on the Careers portion of our website.

Tetra Tech is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity / shared parental leave.

We are very happy to discuss flexible working, including the possibility of reduced hours, flexible start and finish times, or compressed hours. We can offer a range of solutions to help you to get the most out of your work / life balance.

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