1st Line Support / Helpdesk Analyst

First Line Support / Helpdesk

Location: Sheffield 3 days per week (shift work - Nights paid x1.25 for Unsociable Shifts)

Rate: £201.81 - £232.56 per day

Duration: To 22/03/2025 + possible extension

IR35: In scope

To provide effective proactive monitoring of customer equipment and provide first line support and diagnostics for customers.

What you'll need to succeed

• Must have experience of Network / Server Monitoring - Essential
• Must have experience of working in a service desk environment.
• Experience of triage and fault diagnosis is desired.
• You must have excellent communications skills as this is a customer-facing role.
• You must be comfortable with making high volume calls and speaking with people at all levels.
• You will need good computer skills and ability to manage several applications at once.
• This role will require a BPSS check which will result in additional background checks
• To ensure that calls are answered within targets.
• To accurately log, update and close event management tickets in a quality and timely manner as per the documented processes and take the required corrective action where quality issues are identified.
• Technical fault co-ordination and wide IT / communications understanding
• Excellent Customer Focus and an understanding of Key Customer requirements
• Experience in dealing with internal and external Customers/Suppliers
• Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)

1ST LINE, 2ND LINE, SERVICE DESK, HELPDESK, HELP DESK, NHS, PUBLIC SECTOR, WINDOWS, 2003, 2008, AD, ACTIVE DIRECTORY, LAN, WAN, EXCHANGE, PC, BREAKFIX, DESKTOP, SUPPORT, XP, VISTA, USER ACCOUNTS

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