Customer Service Advisor- Trade Counter

We are currently recruiting for a Customer Service Advisor- Trade Counter to join our established Castledawson branch.

Our team in Castledawson are looking for an enthusiastic and dedicated Customer Service Advisor who prides themselves on delivering first class service and who can really make difference. In this customer facing role, you will be responsible for contributing to and exceeding customer expectations, whilst supporting the achievement of sales and profit targets through upselling and cross-selling products.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays). JP Corry was recently honored as Northern Ireland's Responsible Company of the Year, reflecting our ongoing commitment to working innovatively for the betterment of society and the environment.

Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs!

Closing date: Thursday 10th October

Duties to include:

• Provide an exceptional level of customer service to all customers. Building relationships both over the phone and face to face and also including prompt and accurate responses to online/ecommerce custom and queries.
• Identify and generate sales opportunities for the full range of JP Corry products.
• Provide realistic quotations to meet both customer and business needs.
• Ensuring a high standard of ‘good housekeeping’ throughout the store
• Development of new and promotional product lines
• Carrying out all cash transactions, refunds and till processes accurately and in accordance with branch procedures
• Ensure sufficient levels of stock are on the shop floor, ordering more as required
• Any other reasonable duties deemed necessary.

Suitable applicants will ideally be/have:

• Passionate about delivering a first class customer service experience and know what great service looks, sounds and feels like.
• Proven experience within a face to face sales and customer service based role.
• Possess strong communication and interpersonal skills in order to be a real team player.
• Proficient in the use of IT and have good computer literacy and telephone skills.
• Web sales, ‘E’ commerce and social media experience
• Ideally knowledge / experience of the construction / building materials industry.

Benefits of Working at JP Corry:

• Bonus scheme
• Sharesave and share plans
• Pension Scheme and DIS Benefit
• Enhanced Maternity & Paternity pay
• Training opportunities
• Staff Discount
• Aviva Digicare+
• Cycle to Work Scheme
• Generous annual leave scheme

About us

At JP Corry, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you’re ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!