Operations Manager

The Orange Connex team is looking for a Chinese speaking Onsite Operations Manager in Birmingham, UK.

Core Values of the Position:

• Manage the local warehouse and fulfillment operations.
• manage performance driving service and KPI continuous improvement.
• manage cost efficiency optimization for Orange Connex.

Responsibilities:

• Service performance for both warehouse and last mile sub-contractors.
• Close monitoring on warehouse providers' operations on a daily basis.
• Inbound: including unloading, inspection, stacking.
• Inventory: stock management, VAS.
• Outbound: order filling, outbound and handover.
• Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
• Exception management during end-to-end fulfillment process.
• Co-define and implement process optimization opportunities driving operational excellence.
• Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
• Build up the strong relationship with local suppliers to drive their performance.
• Collaborate with cross-functional departments to improve continuous internal & external customer experience.

Qualifications:

• At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
• Multinational company work and cross-cultural communication experience
• Strong Microsoft office and organizational skills.
• English, both oral and written skills. Mandarin desirable
• Strong communication and coordination skills
• Experience of working in/with an outsourced service provider
• Strong KPI management and project management capabilities
• Analytical & problem-solving capability
• Detail focus and excellent teamwork spirit
• Strong self-driving and creative thinking
• Detail-oriented and good analysis skill
• High sense of responsibility
• Can work under pressure and in a challenging environment
• Eligibility to work in UK on a permanent basis.

职位的核心价值：

• 在当地仓库内管理运营业务。
• 通过绩效导向推动服务质量提升及KPI指标的持续优化。
• 提升Orange Connex成本管理效率。

职责：

• 为仓库管理和尾程派送制定合理的服务绩效，密切监控供应商的日常运营，包括入库、储存、出库流程。
• 支持COE团队对尾程派送供应商进行运力管理，事先针对潜在问题提供紧急应对方案，负责端到端运营流程中的异常情况管理。
• 共同定义并识别流程中的可优化节点，推动卓越运营管理效率提升。
• 密切把控供应商服务流程标准化管理，随机检查员工对服务标准SOP的理解，与本地供应商建立良好的关系，以提高效率。
• 积极与跨职能部门进行协同合作，持续提升内部和外部客户体验。

任职资格：

• 至少 3 年物流行业仓库运营和配送管理经验，最好有电商行业背景。
• 具有跨国公司工作和跨文化交流经验。
• 熟悉Microsoft办公软件及相关技能。
• 出色的中文、英文口语及书面技能，有较强的沟通和协调能力。
• 具有对接外包服务供应商的运营管理工作经验。
• 较强的 KPI 管理和项目管理能力。
• 分析和解决问题的能力。
• 注重细节，具有出色的团队合作精神。
• 较强的自我驱动能力和创造性思维。
• 注重细节，善于分析。
• 高度责任感。
• 能在压力和挑战性环境中工作。
• 有能长期在UK合法工作的身份。