Learning and Development Manager

Are you passionate about shaping the future of hospitality?

Do you live for developing team members?

Are you confident in creating and delivering impactful training programs?

We'd love to hear from you.

At our independent hotel, golf & health resort, Tewkesbury Park, we've been taking a fresh look at our team and the wider hospitality industry. We think we've been missing a trick, not paying enough attention to developing the potential of our current team, inspiring them to deliver excellent customer service, whilst also encouraging them to consider making a career of hospitality.

So, as well as renewing our focus on this within the wider management team, we felt that it was crucial to create a new role, which will have learning & development at its heart.

Purpose of the role:

To design and implement employee learning and development strategies, as an aid to operational improvement and increased professionalism, as well as providing employee fulfilment, improved employee retention and career progression.

Key elements:

Helping to find & train new talent - working with heads of department to find & inspire new team members, providing them with a thorough, structured introduction into the role and the wider resort.

Identifying & addressing training needs - conducting a company-wide learning and skills analysis, then designing and facilitating training programs to close any identified gaps.

Carrying out regular L&D reviews - through individual team member reviews, guest feedback, skills tests and on-the-floor observations.

Collaborating with suppliers and external organisations - for specialised learning, with accreditation for high-potential team members.

Networking - across local schools, colleges & universities to promote our industry, also looking to provide contra visits with other businesses to increase industry knowledge.

Paperwork - working with the finance & admin team to ensure that all staff administration is up to date & advising on regulatory changes which might impact on training requirements.

Numbers - working with the hotel manager to develop a budget for learning & development, which fits within the wider resort budget and is strategically designed to foster the company's collaborative learning culture.

Our ideal candidate will have/be:

• Experienced in identifying learning needs, taking these through to training design, delivery & ongoing review and monitoring.
• Creative & innovative in your approach to problem-solving and learning solution creation.
• Proven experience in delivering confident, engaging, in-person hospitality training.
• Passionate about the hotel sector, with a particular focus on guest satisfaction and team development.
• Able to demonstrate strength in building rapport with in-house team, collaborating across departments to meet L&D objectives.
• Strong communication skills & confidence in networking outside the business when required.
• Attention to detail and good organisation skills are crucial.
• Recognised L&D specific qualification/more general HR qualification with L&D elements.

Working arrangements:

• Full-time, on-site role (40 hours per week), including some weekend and evening work as required to deliver team training.
• Salary: £40k per annum

Benefits:

• 20 days’ holiday, plus 8 bank holidays per year
• Guaranteed day off to celebrate your birthday (after 1 year’s service)
• Extra holiday allowance for length of service
• Company sick pay after a qualifying period
• Free meals when working an 8-hour shift
• Clothes allowance
• Free use of hotel’s gym, health club & Acorn golf course.
• Discounts for food, drink, accommodation & play on the Deerpark golf course.