Global Lifestyle Manager

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business.

We are looking for a Global Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.

KEY DUTIES

· Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored.

· Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more.

· Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy.

· Providing quality suggestions at all times which exceed Member expectations.

· Intensive & extensive phone and email-based correspondence.

· Using a CRM system to log Member requests, actioning requests and updating Member information.

HOURS OF WORK

Monday- Friday

Shifts needed:

08:00am- 16:00pm

11:00am- 7:00pm

2:00pm- 10:pm

Please specify which shift you would prefer.

REQUIREMENTS

• Must be fluent-spoken and written in English and French.
• Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
• In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals.
• Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide.
• Warm, friendly, calm, confident and courteous at all times.
• Pro-active, energetic and positive attitude.
• Strong IT & CRM systems skills.
• Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.

OUR IDEAL CANDIDATE

· Understands HNW lifestyles, expectations, needs and preferences.

· Warm, friendly, calm and courteous at all times.

· Able to anticipate client needs and deliver intuitive and highly personalised solutions.

· Pro-active, energetic, with a positive attitude.

· Excellent team player.

· Values privacy and confidentiality.

· Passionate about travel, culture, and unique global experiences.

· Strong IT & CRM systems skills.

· Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure.

· Strong networker and relationship builder.

BENEFITS

· Hybrid working (role dependent)

· Competitive annual leave allowance with a further increase due to long service

· Birthday Allowance – take your birthday off on us!

· Pension Scheme

· Angel Days: Additional paid leave to do charity work

· Long Service Awards

· Life Assurance

· Digital nomad

· Study Leave

· Puppy friendly offices

· Qmunity committee – Social events in the office

· Free food & drink in the office

· Wellbeing platform membership

· Training platform membership

· Season Ticket Loans

· Cycle to work scheme

· Discounts with a variety of retail and hospitality companies

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

For information about how we collect, store and use information about you, please see our Privacy Policy using the following link: https://www.quintessentially.com/privacy_policy.html