Sales Administrator

Job Title: Sales Support Administrator

Salary: £25,000 – £30,000 (depending on experience)

Location: NW1, North London

Hybrid working: 4 days in the office, 1 day from home

Company Description

A dynamic and growing design & development business based in NW1, dedicated to providing the best gift experiences.

Job Purpose:

As a Sales Support Administrator, you will provide essential administrative support to the UK sales team, ensuring diligence, efficiency, and clear communication. You will be a key touchpoint for customers, managing the sales administration function and contributing to its ongoing improvement.

Key Responsibilities:

• Sales Administration: Process orders, handle back orders, and support customer interactions, identifying opportunities to cross-sell and up-sell. A strong knowledge of the product catalogue is essential.
• Customer Service: Deliver exceptional customer service by responding promptly and knowledgeably to customer queries, ensuring their needs are met or exceeded. Follow up on new orders to enhance customer experience and retention.
• Chargeback Management: Minimise customer chargebacks by understanding and adhering to customer delivery standards, recording and learning from chargeback incidents, and disputing erroneous claims when necessary.
• Technical Expertise: Gain a thorough understanding of all sales administration processes, making improvements where needed. Set up and manage supplier portals for new customers and ensure they operate smoothly.
• Customer Research: Research and develop deep insights into both new and existing customers to identify opportunities and market trends.
• Marketplace Monitoring: Ensure company details, product listings, and pricing are up-to-date and accurately reflect the brand on wholesale marketplaces. Process marketplace orders and provide customer service support.
• Sales Team Support: Assist the sales team by managing communications, highlighting important issues, and sharing successes and positive feedback.
• Frontline Communication: Handle inbound calls and emails, resolving customer inquiries where possible, and directing others to the appropriate team members.
• Trade Show Support: Provide logistical support before, during, and after trade shows, including sample preparation, pricing, and processing of show orders.
• Office Management: Ensure office supplies, including packing materials and stationery, are well-stocked and maintained.

Core Values:

• Admin Plus+: Beyond basic tasks, actively engage with customers, enhancing their experience and helping generate new sales opportunities.
• Customer-Centric Approach: Always aim to exceed customer expectations with prompt, thoughtful service.
• Efficiency & Margin Protection: Ensure adherence to customer requirements to avoid unnecessary costs and ensure profitability.
• Teamwork & Communication: Support your colleagues and contribute to a collaborative and positive work environment.
• Embrace Fun: Bring creativity and enjoyment into your daily tasks and customer interactions, aligning with the company's fun, dynamic ethos.

Requirements:

• Previous experience in a similar sales support or administrative role.
• Excellent communication and organisational skills.
• Strong customer service orientation with an eye for detail.
• Ability to manage multiple tasks efficiently and work within deadlines.
• Proactive mindset, always looking for ways to improve processes.

This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys being a vital part of a sales team!