Head Spa therapist

About the Job

We are seeking an experienced and passionate Head Therapist to lead our dynamic team of therapists.

Who We Are

COCON is Europe’s leading provider of Spa Management services, working with prestigious 5-star hotels and high-end residences across Europe & UK. Our innovative blend of luxury, wellness, and technology has made us the go-to wellness partner for iconic properties in Amsterdam, London, and soon, Paris. We believe in bringing wellness into the heart of people's lives—whether it's in their homes or their hotel rooms—through a seamless, guilt-free indulgence experience, supported by our proprietary operational infrastructure.

We are driven by care, integrity, and excellence. Join us in our mission to make the world feel better, one spa experience at a time.

The Role:

Our Head Therapist, will have a strong background in spa treatments, team leadership, and exceptional customer service. You will play a crucial role in ensuring that the highest standards of service and care are maintained throughout the spa.

Key Responsibilities:

- Lead, manage, and inspire a team of therapists, ensuring high-quality treatments and customer care.

- Oversee training, development, and performance reviews for therapists.

- Maintain up-to-date knowledge of spa industry trends and incorporate new techniques into the treatment menu.

- Manage treatment schedules, ensuring therapists are booked efficiently to meet client demand.

- Ensure the spa maintains a serene and professional environment.

- Handle guest inquiries, complaints, and service recovery with professionalism and tact.

- Collaborate with the spa manager to develop promotions and packages that enhance the guest experience.

- Ensure compliance with health, safety, and hygiene standards.

Requirements:

- NVQ Level 3 in Beauty Therapy or equivalent.

- Proven experience as a therapist in a luxury spa environment.

- Strong leadership skills with a track record of managing and developing a team.

- Excellent customer service and communication skills.

- Knowledge of a wide range of treatments including massage, facials, and body therapies.

- Ability to work under pressure and handle multiple tasks efficiently.

- Passionate about wellness and guest satisfaction.

Location: London

Salary: Competitive + Service Charge + Commissions

Job Type: Full-Time (40 hours)