Financial Representative

Background

Patient Billing is the UK's number 1 medical billing agency. Founded in 2018 by a long standing private patient who saw a gap in the market to improve the patient journey.

Overall Purpose

Your role will be to liaise with the our clients senior management team, patients, insurance companies, internal teams and third parties in resolving queries and enable invoice submission according to the business guidelines. Build positive rapport with our client and our internal business partners. To minimize any threat of bad debt by highlighting potential bad payers in a timely manner and proactively act on them or escalate as appropriate.

Principal Accountabilities

1. Managing billing correspondence from patients and handling queries in a timely fashion to ensure prompt resolution.

2. Call handling with patients and insurance companies to action and resolve queries as they arise.

3. Applying payments and recoups in accordance with reconciliation standards.

4. Actioning shortfall balances on remittance advices by directing to patient using our technology or querying with relevant insurer as to incorrect assessment of claim.

5. Raising billing queries with insurance partners as to the status of outstanding balances, incorrect insurer assessments, billing changes or coding issues.

6. Taking payments from card tokens in our merchant processing system.

7. Preparing and updating key spreadsheets for clients.

8. Host and attend client calls (virtually) when required to give feedback and update on the clients account.

9. To assist the finance team with other general administration duties as required. To perform ad-hoc responsibilities or other duties as requested by the Head of Facility Operations or in which the company feel you are capable of fulfilling.

Person Specification

Essential Qualifications/ Knowledge Skills/ Experience

Intermediate knowledge of Microsoft office.

Ability to multitask in a fast-paced environment including high call and email volume.

Excellent customer service skills including timely communication to communicate with clients both internally and externally.

Problem solving skills.

Accuracy and attention to detail.

Excellent verbal and written communication skills.

Ability to work independently and as part of the team.

Self-motivated to work on own initiative with limited supervision.

Desirable

Some experience in accounts receivable, credit control or financial transactions, ideally in the healthcare sector would be an advantage.

Knowledge of Salesforce, Microsoft Dynamics and/or other CRM system(s).

Experience of UK private healthcare market.

Equality & Diversity

All Patient Billing employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice.

Salary

£28K-36K dependant on experience.

Job Type: Full time

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• customer service: 1 year (required)
• accounts receivable: 1 year (required)

Work Location: In person, London with bi weekly visits to our HQ in Hemel Hempstead, Hertfordshire.

Expected start date: 01/11/2024

Job Type: Full-time

Pay: £28,138.00-£36,941.00 per year

Benefits:

• Company pension
• Private medical insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (required)

Work Location: In person

Expected start date: 01/11/2024