Retail Sales Supervisor

Store Manager Job Description

We are looking for a passionate Store Supervisor to help continue driving Skinnydip forward! The role will be based in our Camden Store and the ideal candidate will have at least 2 years experience in a similar retail/customer service management position. If you are a driven and motivated individual up for the challenge of working within a rapidly growing lifestyle style brand, then this is the role for you.

Your responsibilities include, but are not limited to:

• Managing the store efficiently and commercially
• Scheduling and payroll
• Arranging cover for all absences both planned and unexpected
• Performance management of the team both in store and online customer service
• Communicating any information fed through from head office to the whole team in a clear and professional manor
• Stock control
• Maintaining immaculate visual standards
• Going above and beyond for customers to improve customer experience with Skinnydip to encourage repeat visitors
• Delivering exceptional customer service
• Processing deliveries and managing stock rotation
• Keeping up-to-date with Skinnydip products and services
• Processing payments on the till and dealing with customer refunds and exchanges
• Keeping up to date with new product areas and promotions

Online Customer Service Support:

• Communicating with customers across different platforms including email, live chat
• Assisting with sales, refunds and logistic issues
• Ensuring your team are hitting their targets

As a Store Supervisor, you are expected to be:

• Passionate about the brand
• Warm, friendly and engaging
• Keen to learn and willing to take on new challenges
• Commercially focused with previous Visual Merchandising experience
• Able to inspire, motivate and lead a team
• Committed to high quality customer service
• Capable of making fast paced decisions
• A strong communicator, organised and resourceful
• Confidence in navigating multiple I.T systems.
• Available to work flexible shifts when necessary (weekends included)

This position is a 37.5 hour role based in our Camden store location.

How to apply: Please email your CV to: recruitment@skinnydiplondon.com