Customer Success Specialist

This job is with Fiserv, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Customer Success Specialist

Fiserv is looking for highly focused, engaged, passionate, empoweringand innovative individuals to join us.

You will need to be able to multi-tasking across multiple skills and love customer interactions and relationship building.

What does a successful Customer Service Agent do?

Unlock your potential as a Customer Service Agent in our telephony-based role!

Join our team and showcase your expertise in handling customer queries with accuracy and professionalism.

What you will do:

Responsibilities include efficiently managing incoming calls representing our Banking Client, updating customer / Merchant accounts accurately, and leveraging technology to provide exceptional service.

If you're ready to excel in a dynamic customer service environment, apply now and elevate your career with us.

What you will need to have:

• Previous experience in a customer service role
• Must be willing to be based in office.
• Must be able to start training from November 2024

Perks at work

• Starting salary of £25,536
• You will receive 2 weeks training which will prepare you to be able to work to all financial regulations to be able to perform to the required standards in order to meet or exceed the monthly goals and objectives
• Pension contribution of up 7.5%
• Health and Wellness Resource platform access for you and your family
• Life Insurance
• Income Protection
• Enhanced Maternity, Paternity and adoption leave
• Living Proof Points Scheme - Get recognised by your colleague and spend your points at multiple high-street retailers.
• 23 days annual leave, increasing with length of tenure
• Cycle to work scheme
• Career development, training and professional qualification opportunities - we want to provide you with the tools to succeed and grow in your role

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

Location: Basildon, GB

Posted Date: 10/10/2024