Operations Coordinator

About Hyve

We believe that when people come together, powerful things happen. Hyve Group Ltd connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programmes. Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities. Our market-leading portfolio of global brands includes Shoptalk, Spring Fair, Africa Oil Week, Bett, Mining Indaba, and Retail Meetup.

#LifeAtHyve

At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together. We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging. Our hybrid working model ensures we respect our peoples’ work/life balance.

Human connections are our speciality, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.

Key Responsibilities:

• Work alongside the Operations Manager to deliver the event plan from pre-show planning to onsite delivery
• Assist the Operations Manager in updating and maintaining the exhibition floorplan
• The main point of contact for exhibitors throughout the event cycle
• Manage all exhibitor communications, including the exhibitor manual.
• Manage relationships with key stakeholders (suppliers, designers, contractors etc.)
• Respond to a high volume of incoming emails and phone enquiries
• Actively listen and identify customer needs and deliver excellent customer service at every interaction
• Be proactive and exchange information with other departments
• Work away from home at exhibitions to assist in the running of the organiser’s office throughout the show tenancy
• Have an appreciation of the show budgeting system
• Understand and implement the Health & Safety systems both around the office and onsite
• To provide assistance and back up outside main duties, as required and requested by the operations manager and director of operations.

About you:

• Customer care is key to this role, so you’ll have experience & a passion for good customer service
• Planning and implementation skills
• Motivated and ability to be a team player
• Confident communicator
• Experienced in time management – hardworking with a sense of urgency
• Organised and calm under pressure
• Administrative skills in a busy and fast paced environment
• Ability to prioritise own workload
• A positive and enthusiastic demeanor
• Computer literacy, including excel, word and outlook
• Attention to detail and accuracy
• Ability and willingness to work flexible hours and locations as required