Events Operations Coordinator

We are currently seeking an Events Operations Coordinator , as the Events Operations Coordinator you will be working alongside your colleagues and our clients to deliver exceptional events and a great supportive customer journey.

You will achieve this through continued positive customer communication, both verbal and written, alongside forming strong supplier relationships to aid in a smooth operational process.

The Job:

• Coordinating large sports tournament events and educational seminars for school students.

• Liaising with customers in a timely manner, to gather group details, understand their requests and confirm all elements of their booking.

• Maintain accurate booking costings, ensuring all tours are completed within set budgets and client payments are received in the agreed time frames.

• Working with suppliers / colleagues to confirm travel, accommodation, event partners and venues.

• Collaborate in producing detailed event plans and schedules, covering multiple groups and venues.

• Organise logistics for multiple groups travelling at once.

• Development of "life-long" relationships with both client and supplier

• Playing a key role in the event delivery on the ground, regularly travelling to our events and working with groups and suppliers face to face.

• Maintaining and continually improving customer documentation

• Researching and being passionate about subjects and sports.

• Understanding of associate memberships and benefit to client & company

• Contribution to identifying improvements to work organisation and procedures etc

Skills Required:

• Proven experience of delivering exceptional customer service

• Experience of delivering events, or detailed group travel itineraries.

• Can do attitude, with the ability to approach and resolve problems.

• Ability to work at pace and to crucial deadlines, with strong time management.

• A team player who wants to support the wider team, taking ownership of delivering a great customer experience and smooth operation start to finish.

• Analytical skills and attention to detail

• Ability to follow procedures and keen to improve and develop them.

• Excellent verbal and written communication skills and accurate written and spoken English.

• Commercial & financial awareness

• Adaptable and flexible

The Package:

• Salary £22,000 - £25.000

• Working Monday to Friday 35 hours per week

Interested:

• If you would like to apply for the above vacancy, please click 'APPLY' or call / email Helen 0203879444 helen@traveltraderecruitment.co.uk