Income Officer

Income Officer – Temporary Opportunity with Yorkshire based Housing Association!

My client is a forward-thinking housing association committed to providing high-quality, customer-focused services. They pride themselves on delivering exceptional housing solutions while fostering a culture of innovation and continuous improvement. They are looking for an Income Officer to join their dynamic Income and Specialist Housing Team. The role is a temporary opportunity lasting a minimum of 6 months.

Key responsibilities include:

• Managing income collection and arrears on a patch basis, including CTA, FTA and service charge
• Delivering challenging monthly, quarterly and annual performance targets
• Providing advice on welfare reforms and supporting customers to maintain their tenancies
• Acting as the main contact with DWP and Local Authorities for rent payments and customer claims
• Ensuring detailed and timely record-keeping, with frequent updates to customer information
• Preparing casework for Court Hearings and repersenting the HA
• Conducting pre-tenancy assessments to evaluate financial capability
• Collaborating with the wider team to deliver patch-based services and targets

Experience within a housing association is essential and working in arrears management is preferred!

Benefits:

• Competitive hourly rate
• Monday to Friday, 37 hours per week
• 6 months minimum duration
• Flexible working hours
• Work from home flexibility
• Choice of office locations in North Yorkshire or West Yorkshire
• Opportunities for professional development
• Supportive and inclusive work environment
• Chance to make a real difference in people's lives

Please reach out if you feel the above is well suited to your background in social housing and your potential next move.