Property Manager - Residential Property Management

COMPANY OVERVIEW

Headquartered in Liverpool, Urban Sleep began its journey in 2010, growing from student accommodation predominantly based in Liverpool to managing a portfolio of over 2000 new homes across the North West and continuing to grow across PBSA and PRS sectors.

As a highly experienced and respected property management company, we are proud to develop high quality homes in safe and attractive locations across the North West. We look after our properties from design to delivery and are continually improving to ensure that our homes, whether student or privately rented, continue to exceed expectations.

THE ROLE & LOCATION

Job Title: PROPERTY MANAGER

Location: Warrington (WA4)

THE ROLE

As a Property Manager within our PRS team, we are looking for an active, friendly individual with a passion for customer service and hospitality. Headquartered in Liverpool, with occasional travel to Head Office, you will be working as part of a dynamic team based and be based in Warrington. You will help potential tenants to choose and secure their accommodation and will support them throughout their tenancy, including recording maintenance, collecting rent and ensuring that the accommodation is safe and well presented.

You will perform administrative duties and provide support to the PRS Manager and Operations Manager, as required. You will respond to customer enquiries and participate in the marketing, letting and administration of properties and provide a continuous cover throughout the week. Excellent attention to detail and reliability are critical to this role.

In addition, key aspects of this role will be to:

TENANT MANAGEMENT

Resident screening: conducting background checks, credit checks.

Tenancy Agreements: preparing, negotiating and enforcing tenancy agreements.

Arrange moving in dates, providing keys, handover.

Rent collection: ensuring rent is paid, managing late fees and addressing any payment issues.

Debt management and escalation as necessary.

Collect meter readings on arrival.

Tenancy completion: apartment inspection, keys returned, any damages noted to tenant and claimed via DPS.

Responding to building specific emails and telephone calls, managing expectations and providing appropriate response.

Logging any maintenance issues via Fixflo.

PROPERTY MAINTENANCE

Overseeing routine maintenance and repairs, ensuring that properties are well maintained and in good condition.

Inspections: conducting regular property inspections to identify maintenance needs and ensure compliance with safety standards.

FINANCIAL MANAGEMENT

Developing and managing a property budget, including operating expenses and capital improvements.

Preparing financial reports for Property Manager and Operations Manager.

MARKETING

To liaise with the sales team to develop marketing strategies to attract potential tenants, including online listings, open houses and advertising.

Showing properties: conducting property tours for prospective tenants and addressing their enquiries.

Managing tenancy renewals and negotiating terms with existing tenants.

LEGAL COMPLIANCE

Ensuring that the properties comply with all legal legislation.

Managing the eviction process when necessary, including filing legal documents and representing the property owner in Court.

COMMUNICATION & CUSTOMER SERVICE

Resident relations: serving as a primary point of contact for residents, addressing their concerns and fostering positive relationships.

Keeping PRS and Operations Manager informed about property performance, tenant issues and maintenance needs.

SAFETY PROTOCOLS:

Implementing and ensuring all safety measures and emergency procedures to protect tenants and property are in place.

FACILITIES MANAGEMENT

DAILY

To ensure that all walkways/fire escape routes are free from obstructions.

To ensure fire and brick lights are active.

To ensure all fire gates are closed and door closures fully operational.

To ensure all walkways/escape routes adequately lit.

To ensure no trip hazards present. This includes general maintenance for carpets, etc.

To ensure that all fire extinguishers are wall mounted and in pressure.

To ensure all health and safety and fire signage is clearly displayed.

To ensure all riser cupboards are locked.

To walk perimeter/litter pick.

To ensure communal areas are clear of combustible materials.

To ensure foyer/parcel area is tidy.

Ensure bin store is tidy.

WEEKLY

To ensure that weekly fire alarm records are up to date.

To ensure weekly legionella testing records are up to date.

MONTHLY

To complete monthly meter reads and submit to energy supplier.

To ensure emergency lights testing records are up to date.

QUALIFICATIONS & EXPERIENCE

We are looking for a friendly individuals with a passion for customer service and an interest in the student property sector. Skills such as attention to detail and reliability are key, in addition to:

• IT skills: Excel, Word, Outlook
• Previous experience working with booking software
• Previous experience in hospitality/lettings
• Excellent verbal and written communication skills
• A mature, positive attitude
• Professional presentation
• Ability to provide excellent customer services to clients and colleagues alike
• Ability to work in a fast-paced environment.

A full clean driving licence with access to own vehicle is crucial for this role as travel will be required between Liverpool city centre and Warrington.

SALARY

Negiable dependent on experience.

WORKING HOURS

8:30am-5:00pm or 9:00am-5:30pm

BENEFITS OF JOINING US

In return we offer a highly competitive benefits package to include:

Annual Leave 25 days excluding Bank Holidays

Free Parking

Referral Scheme

Eye Care Scheme

Rental accommodation staff discount

Exclusive staff discounts to Hope Street Hotel & Spa

Exclusive staff discounts to School Lane Hotel

Exclusive staff discounts at Beers Timber & Building Supplies

Exclusive offers at 92 Degrees *available via the app; or

20% of everything (instore and online) at 92 Degrees

Access to car salary sacrifice scheme

Access to workplace nursery scheme

Access to Cycle to Work Scheme

Access to Gym Membership Scheme

FURTHER INFORMATION

For further information on the Carpenter Group of companies, to see who we are and what we do and to meet our teams, please visit our websites:

-carpenterinvestments.squarespace.com

-l7architects.co.uk

carpenterbuild.co.uk

urbansleep.co.uk

TO APPLY

Please submit your CV outlining how your skills and experience match the requirements of the role.

Please note that only shortlisted candidates will be contacted. Thank you for interest in joining Urban Sleep.

Urban Sleep is an equal opportunities employer.

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