Customer Support Coordinator

Customer Support Coordinator

Salary £30k, beautiful offices, yearly bonus, great working and team environment. Hours of work will be either 0830 to 1700 or/ 0900 to 1730 Monday to Friday.

We are recruiting an experiencedCustomer Support Coordinatorfor a well-established SME based in Leamington Town Centre. The business has been operating for over 25 years and are a leading supplier of high-quality products to a wide variety of industries.

Customer Support Coordinatorduties:

• Customer Service-Internal contact responsible for all customer queries and orders by phone and email
• Provide full support for the Sales Director including when they are on the road - pricing, previous order information etc.
• Manage the artwork process internally & externally with customers and suppliers.
• Management, retrieval and posting of artwork plates from the warehouse
• Logistics booking and liaison with warehouse
• Processing of Purchase and Sales invoices.
• Manage the production samples and prepare/send samples as required.
• Generate purchase orders using SAP.
• Send out sales order acknowledgments daily.
• Liaise with suppliers to track orders and ensure they are delivered on time.
• Assist with customer complaints admin.
• Liaise with suppliers for current pricing and product specification data sheets.
• Spec new products for pricing
• Business development supporting activities including data analysis, calling lapsed clients and calling new customers

Customer Support Coordinatorrequirements:

• Experience with aERP system for placing, tracking and invoicing orders. SAP being ideal but other systems if not.
• Able to work in the office fulltime.
• Previous Order Processing, Account Management, Internal Sales or a B2B Customer Service environment that involves supplying a product to the customer from order placement through to Order Delivery and Invoicing with everything in-between
• (Desirable) Account Management experience including building relationships with existing customers and handling the entire account management process.

Keywords Internal Sales Support, Account Management, Sales Order Processing

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