Head of Operations

Excellent Salary + Car Allowance + Benefits

Based in Hertfordshire/North London

Our client is a premium and innovative market leading brand specialising in the design and supply of water-based underfloor heating systems in the UK. The underfloor heating market has been changing and growing constantly over the last 20 years. From being perceived as a prestigious home feature to being an essential component of the future 2050 net zero government goal, givens its low-flow temperature requirement and perfect partnership with heat-pumps. The UFH market in the UK is expected to double over the next 5 years.

THE ROLE:

This role involves overseeing all operational activities from controlling GP, implementing processes, increasing productivity, and improving the customer experience. The Operations Manager role is responsible for Operations, Supply Chain, Purchasing, Warehouse, Logistics, Invoicing and Credit Control. This is a strategic and proactive role, and instrumental in running a lean business model. With a culture-first approach, people skills need to be strong, aswell as having an eye to spot potential in persons that have more to offer. Having doubled in revenue over the past three years and with ambitious future growth plans, this requires a resilient candidate to head up operations to enable the 5yr vision of achieving 10% market share.

RESPONSIBILITIES:

• People manage credit control, purchasing and warehouse team
• Take overall responsibility for stock, purchasing and supply chain
• Meet annual GP budget & seek improvement opportunities
• Identify trends and anticipate challenges ahead
• Stay up to date with competitor movements and maintain knowledge of industry standards and new technologies
• Oversee quality sign-off and returns process & reporting
• Meet H&S standards and regulation requirements
• Monitor and develop performance of the Operations team through goal setting, training, culture, PDRs and accountability
• Recruit, induct, onboard new starters
• Manage ERP system and improvement opportunities
• Adopt a culture first approach
• Be a brand ambassador

PREFERRED SKILLS:

• Experience in the construction industry / knowledge of plumbing, heating & electrics
• Understanding cultures in foreign countries
• Competent with ERP systems
• A qualification in Operations Management, Efficiency/Lean, or People Management

ROLE REQUIREMENTS:

• 3+ years’ experience in a similar role
• Proficient in application of Lean principles
• Challenger mindset to continually improve procedures
• Experienced in web, CRM and ERP integrations
• Experience in implementing/managing 3PL locations
• Experience is setting up easy to use online payment platforms
• Familiar with running multi-channel logistics operations
• Knowledge of product compliance within UK and EU market (particularly with construction materials)
• Strong with Microsoft Office - Word, Excel & Outlook Excellent communication skills, both written and verbal
• Commercial skills, data analysis and time-motion studies
• Strong organisation and time management skills
• Personable, presentable, and articulate
• Positive, proactive, and punctual
• Adept with technical detail and strong in accuracy
• Exceptional leadership and team skills
• Willing to travel abroad, work beyond hours when necessary
• Full UK Driving Licence