Secure Retail
Service Delivery Manager
Job Location
Job Description
The role includes conducting service review meetings with our customers, communicating service reports and completing actions from each review, following through any customer issues relating to hardware, software and gateway solutions to resolution, working with manufacturers when required.
KEY TASKS
Organise and attend service review meetings
Producing and delivering service review reports for customers
Provide service quotes and ad-hoc installation pricing to the sales teams and customers
Liaising directly with Customers to discuss service requirements
Provide up to date information on our services and technical installations to customers and management
Provide feedback to the business from Service Reviews (including any new sale opportunities, further service requirements etc.)
Advise on technical issues; keep abreast of new hardware, software packages, new standards, wireless services etc.
Escalation for Technical Support for customers; liaising with manufacturers/payment service providers where required
Suppliers – working with the Service Manager, review new and existing suppliers' products and services
Assisting with the management of ad-hoc projects for service customers e.g. software upgrade plans
Carry out training sessions for customers
Liaising with service partners to ensure the service criteria is being delivered correctly and cost effectively
You will have excellent communication and interpersonal skills, have the ability to prioritise and self manage, be a great problem solver and have a good analytical and methodical approach.In return we offer a competitive salary, company car, a profit share scheme paid monthly, private health insurance, an on-site gymnasium, a good pension scheme, and 25 days plus Bank Holidays.
All employees undertake a DBS (criminal record check) and credit check.
ADZN1_UKTJ
Location: Bardon Hill, GB
Posted Date: 10/11/2024
Contact Information
Contact | Human Resources Secure Retail |
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