Depot Manager

Depot Manager – Tool/Plant Hire

Park Royal, London NW10

Do you enjoy the challenge of managing a busy depot? Are you a team player dedicated to delivering great service? Would you like to join a company that’s known for its fun, engaging, and supportive culture?

About Us

The Hireman is a thriving independent tool hire business providing construction equipment services to professional contractors across London, the Home Counties, and beyond. Established in 1985, we have built an excellent reputation and have an exciting strategy for growth. Our success stems from our commitment to helping our customers and supporting our people’s career development.

The Role

Based in the hire office at our Park Royal depot, you will be responsible for overseeing and continuously improving all aspects of the depot’s operations and profitability. Key responsibilities include:

• Facilitate daily operations: Based in the hire office, you will manage the transport schedule and work closely with the workshop, warehouse, and driving teams to coordinate our service delivery.
• Deliver exceptional customer service: Ensure we provide outstanding service by being responsive to our customers and resolving any issues promptly.
• Lead your team: Foster a fun, professional, and supportive environment through regular communication and coaching, ensuring staff feel motivated and fulfilled.
• Manage stock levels: Anticipate future demand, maintain optimum stock levels, and ensure a smooth flow of maintenance and repairs to keep equipment in top condition.
• Enhance communication quality: Continuously monitor and improve the quality of staff interactions across various channels, including phone, email, messaging platforms, and the trade counter.
• Ensure accurate administration: Maintain the organisation and accuracy of all depot administration, with particular attention to anything sensitive, such as damages and losses.
• Collaborate with sales: Work closely with the sales team to identify new business opportunities and nurture strong customer relationships.
• Maintain a safe and organised environment: Uphold a safe, clean, and lean working environment, ensuring compliance with HAE SafeHire and FORS Silver certifications.

The Ideal Candidate

• Proven experience of managing a team within the tool, plant or access hire industry
• The enthusiasm to learn about our business and range of equipment
• An instinct to build great relationships with the depot team and customers
• A proactive and adaptable mindset, capable of handling multiple tasks and priorities effectively
• Strong organisational and problem-solving skills
• A good level of numeracy, literacy, and IT skill
• A sense of humour

What We Offer

• Excellent salary, negotiable based on experience
• Company vehicle or allowance
• Enhanced contributory Workplace Pension Scheme
• Health Cash Plan
• Working hours: 7.30am to 5pm, Monday to Friday
• 33 days’ annual leave, including bank holidays
• Free equipment loans and staff discounts on purchases
• Fresh fruit, snacks, and drinks in the depots
• Regular social events, including annual summer and Christmas parties
• Seasonal gifts, such as a turkey at Christmas

If you’re ready for a change and want to be part of a business where you can make your mark, we want to hear from you!

Apply Now and become part of The Hireman’s exciting journey.