Head, Site Organization Oversight (Sr. Director) Apply

Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. Were looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.

JOB RESPONSIBILITIES

• Enables decision-making through robust analytics.
• Collaborates with Quality, GSSO, strategy, portfolio, and clinical trial functions to optimize intelligence.
• Influences stakeholders at leadership levels for intelligence adaptation and implementation.
• Establishes a performance-based culture focused on delivery, execution, and process improvements using metrics.
• Ensures consistent, accurate, and timely delivery of products for customers.
• Champions innovation and customer relationship management.
• Leads cross-functional initiatives with internal/external stakeholders, including technology and process improvements.

• Designs and scales a Site Organisation/Site Partnership Model across therapeutic areas.
• Partners with leadership to implement standardized audit strategies, quality metrics, and oversight across site organization types.
• Oversees site assessments based on quality standards.
• Partners with TPQLs to manage Site Organisation Intake Forms and suggest adaptations.
• Monitors site performance to ensure compliance with quality metrics and service levels.
• Conducts quality audits for process adherence.
• Acts as the contact for quality-related issues, ensuring resolution and corrective actions.
• Identifies and implements quality process improvements.
• Prepares and presents quality metric reports to senior management.
• Develops a strategic site partnership strategy with a roadmap to scale Site Organisation information.
• Implements customer relationship management and scorecards for continuous improvement.
• Engages C-suite and investigators to set targets, strategies, and agreements.
• Leads team overseeing SO and Strategic Partner processes.
• Identifies process improvements in response to compliance changes and external influences.
• Routinely assesses and communicates process performance across OARS & GSSO.
• Develops consistent onboarding and training materials.
• Serves as the business contact for OARS analytics, providing business context for metrics and data.
• Collaborates on new initiatives to improve efficiency and build talent.
• Reviews and interprets signals at portfolio, study, and site levels.

• MBA/MS + 15 years, or BS + 20 years experience in drug discovery and development in a global matrixed organization.
• At least 20 years of pharmaceutical experience with strong mastery of clinical development operations.
• Exceptional leadership qualities, with a proven ability to build and motivate high-performing teams to achieve ambitious business goals.
• Proven track record of building deep relationships within the healthcare and investigator community.
• Experience engaging institutional leaders in strategic partnerships and initiatives.
• Expert knowledge in site start-up and engagement processes, identifying and developing solutions to reduce friction and create efficiencies for a seamless B2B experience.
• Customer and patient-first mindset, with experience delivering solutions that meet customer and business needs.
• Strong external network with experience integrating industry best practices to drive operational and strategic change.
• Proactive in identifying and mitigating risks during strategy planning and study execution.
• Strong analytical and business acumen, able to translate operational, customer, and marketing data into performance goals and strategies.
• Excellent relationship and interpersonal skills, with an ability to persuade, negotiate, moderate conflict, and engage senior leaders.
• Effective verbal and written communication skills for interaction with colleagues and associates both inside and outside the organization.
• Conversant with long-term business strategy and able to leverage it to answer key business questions.
• History of success in customer service roles, consistently meeting customer expectations.
• Strong presentation skills, interpersonal abilities, and a team-oriented approach.
• Ability to multitask under tight deadlines across several projects, while providing high-quality work with attention to detail.
• Flexible, adaptable to change, capable of working independently and as part of a team in a matrix environment.

\EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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